A while ago on National Public Radio (NPR), I heard an interview with some officials regarding nursing home reform. One of the people being interviewed was a government official who oversaw quality of care in nursing homes. In that interview, he said something profound:
within 5 minutes I know if the quality of care in that nursing home is high
Then, he said this:
if I see painted toenails and hair that is combed and styled, then I can guarantee that the quality of care for those patients is high
It’s Your Turn
Within a few minutes, can you tell whether a business or an operation is performing at a high level? In your line of work, what visual indicators can you see that can tell you the level of performance – within just a few minutes?