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You are here: Lean Six Sigma Home » Lean Manufacturing » Visual Management » Visual Indicators of Quality

Visual Indicators of Quality

by Pete Abilla on April 29, 2010

A while ago on National Public Radio (NPR), I heard an interview with some officials regarding nursing home reform. One of the people being interviewed was a government official who oversaw quality of care in nursing homes. In that interview, he said something profound:

within 5 minutes I know if the quality of care in that nursing home is high

Then, he said this:

if I see painted toenails and hair that is combed and styled, then I can guarantee that the quality of care for those patients is high

It’s Your Turn

Within a few minutes, can you tell whether a business or an operation is performing at a high level? In your line of work, what visual indicators can you see that can tell you the level of performance – within just a few minutes?


	This post was written by Pete Abilla

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{ 2 comments… read them below or add one }

Porter April 29, 2010 at 9:40 am: Do employees have smiles on their faces? Do they talk about their goals, or organizational complaints?

Reply
eran April 29, 2010 at 9:41 am: Yes of course…

Restaurants are a good one. Look at the cleanliness of the floor and tables. It will often indicate how good or bad your service and food will be.

Attention to details by a business is an indication of its management and leadership.

Reply