One of the most impressive operating companies is Amazon and how they fulfill orders and ship to their customers. Their processes are considered state-of-the-art, and they need to be with all the volume of items they handle. We’ve discussed Amazon many times in the past, including founder Jeff Bezos. With COVID-19 risks, they have discontinued […]
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Lean Six Sigma: Exploring Amazon Dash
When you’re running low, just push a button and a new product will be delivered to your door! Sounds like something snatched right from the space age Jetsons cartoons. Can you imagine, when you start running low on a product in your home, you can simply push a button and have it delivered and paid […]
Doing It the Amazon Way: A Factory Tour
Amazon is like Frank Sinatra ¦ they do it their way! If you live in 27 cities that offer the Prime Now service, you will get a rare opportunity to see how they do it! > Amazon Does It Their Way Amazon is an electronic commerce and cloud computing company with headquarters in Seattle, Washington. […]
Customer Service Rankings for Amazon.com
Customer Service Rankings for Amazon.com – It’s no secret that Amazon is the most customer-centric company on the planet – that’s clearly their aim and the mantra that Jeff Bezos lives by daily. We know that his approach to innovation and in improving the customer experience is based on Lean principles, such as frequent use […]
What is Amazon’s Idea of Good Customer Service?
Let’s face it. If you provide a poor customer experience, your customers will leave you. But “good” is debateable, but “bad customer service” is less so. In other words, what is Amazon’s idea of good customer service and how does it differ with other customer experience strategies or other customer interactions? In either case, applying […]
Good Customer Service Examples – Chat from Amazon
Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is actually good for business. But, it’s rare that a great customer service experience becomes viral and brings incredible goodwill and public relation for the company involved. A customer named Brian serving a […]
Marc Onetto: Lean and Six Sigma at Amazon.com
Here is a video of Mark Onetto, Senior Vice President of Worldwide Operations and Customer Service at Amazon.com; in this video he explains the role of Lean Manufacturing and Six Sigma at Amazon, shares some examples, and tells a few really great stories. This video is really good, so please take the time to watch […]
Inside Look at 15 Amazon.com Fulfillment Center Videos
Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | RSSMuch has been said about Amazon and how they treat their associates that work in the warehouses. I was an employee at Amazon and I personally didn’t see or experience any negative treatment – (I wasn’t a warehouse worker). Nevertheless, Amazon has grown to become […]
Acquisitions of Amazon, Yahoo, Microsoft, Google
This post shows merger and acquisition (M & A) activity of Google, Amazon, Microsoft, and Yahoo. I attempt to do this in a nice scrollable javascript timeline. To view google acquisitions, microsoft acquisitions, yahoo acquisitions, or amazon.com acquisitions, please scroll on the timeline and click on the dots; when you do, a bubble will render […]
Lean Thinking and the Amazon Kindle
I receive emails from recruiters – frequently. So, as a favor to them, I am posting a job for your interest: the hiring company is Amazon.com. Below is one job description and contact information, but if you go to the Amazon.com website, there are over 50 open positions looking for people with experience in Lean […]
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