What would it be like to be the richest person in the world? Could you imagine having more wealth than Bill Gates? Jeff Bezos is most know for his creation called Amazon, which is disrupting and dominating multiple industries on a global scale. He is also now the guy whose net worth is more than […]
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Professional Development – 12 Books That Inspired Jeff Bezos
There is a saying that success leaves clues. If you look at successful people, you will find a common core of habits that contribute directly to their success. One of the most common habits is reading. Successful people across all industries dump the TV and read! They are voracious readers and consume books with an […]
Customer Service Andon Cord: Jeff Bezos and Customer Experience
Jeff Bezos demonstrates – yet again – what it means to be customer centric and demonstrates Customer Service Lean Principles. In his Amazon 2012 Letter to Shareholders, he explains one of the main core values at Amazon: Customer Obsession. It shows in their customers service rankings, year after year. Indeed, they sometimes overdo customer service. > […]
Jeff Bezos: It is Harder to be Kind than Clever
Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | RSSJeff Bezos gave a wonderful commencement address to the Princeton University 2010 Baccalaureate class. In that speech, he shares some wisdom he learned from his grandfather that has stayed with him all throughout his life. “We are What We Choose” Remarks by Jeff Bezos, as […]
Jeff Bezos Focus on Controllable Inputs
Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | RSSIn the April 2010 Letter to Shareholders, Jeff Bezos tells Amazon.com shareholders about their focus on inputs, the customer, and their purposeful lack of discussion around financial metrics: Senior leaders that are new to Amazon are often surprised by how little time we spend discussing […]
Jeff Bezos Kaizen: The Source of Dirt
In Amazon’s 2008 letter to shareholders, Jeff Bezos shares about a Kaizen event he participated in: At a fulfillment center recently, one of our Kaizen experts asked me, I’m in favor of a clean fulfillment center, but why are you cleaning? Why don’t you eliminate the source of dirt? I’ve spoken numerous times about Bezos […]
Jeff Bezos and Root Cause Analysis
Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | RSSI’m always impressed when CEO’s demonstrate Deming-like behavior as they lead; it’s rare, but there’s almost a magical, mobilizing, and inspiring force that happens when CEO’s or corporate leaders behave in a respectful, inspiring, common-sense, and thoughtful way. Today, I’m reminded of an experience back […]
Jeff Bezos Interview: He Discusses Defect Reduction and Lean and Six Sigma
It’s been a while now since I was employed at Amazon.com, but I still greatly admire Jeff Bezos and Amazon. Culturally, it was hands-down the most brutal and cut-throat environment, but one that really brought out the best in you — not from a people or relationship perspective, but from an innovation and business-thinking perspective. […]
The Mind of Jeff Bezos
I’ve worked at a few companies since Amazon and, as time passes, I’m realizing how wise Jeff Bezos really is. Despite the geeky perception, Jeff Bezos really was visionary in many, many ways. Three ways in which I believe he was absolutely visionary is in his (1) focus on the customer, (2) in the product […]
Jeff Bezos’ Risky Bet Isn’t New
While I was with Amazon, Bezos always made a point to say that Amazon wasn’t an e-tailer: Amazon was a software company. He drove this point home at almost every company event. Along with the “Amazon is a software company” mantra was his companion mantra of “customer obsession.” And, we all believed it. In fact, […]
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