These are the articles I’ve published over the years. I hope you find what you’re looking for and you’re welcome to subscribe to my newsletter to receive other articles on Queueing Theory, Lean Manufacturing, and Leadership.
- August 2018 (16)
- 16: How to Implement a Lean Marketing Strategy (0)
- 15: Building a Culture of Continuous Quality Improvement (0)
- 14: 4 Practical Process Improvement Methods for an Academic Institution (0)
- 13: Push/Pull Production for Your Manufacturing Process (0)
- 13: Pull Production Makes Only What the Customer Demands (0)
- 12: 5 Benefits of One-Piece Flow (0)
- 10: 5 Practical Examples of Work in Process (0)
- 09: 3 Techniques to Reduce WIP (Work in Process) in Manufacturing (0)
- 08: The Importance of Managing WIP in Business (0)
- 07: 3 Ways to Increase Efficiency in Healthcare with Kanban (0)
- 06: [VIDEO] Lean Agile Sprints for Marketing (0)
- 06: Marketing Professionals Adopt Lean Agile Techniques (0)
- 05: 5 Principles for an Effective Kanban System (0)
- 03: Breaking Down Resource Efficiency vs Flow Efficiency (0)
- 02: Controlling WIP in the Automotive Industry (0)
- 01: Optimizing Inventory in a Manufacturing Plant: 5 Methods (0)
- July 2018 (32)
- 31: How Kanban Systems Can Help in Lean Manufacturing (0)
- 30: TPS and the Two Pillars of Lean (0)
- 30: [VIDEO] The True Focus of Lean and TPS (0)
- 29: 3 Ways to Achieve Lean and Kanban Flow Efficiency (0)
- 27: How to Use Lean Flow for Production Efficiency (0)
- 26: Flow and its Application in Lean Manufacturing (0)
- 25: Improving Quality Process at a University Using Six Sigma (0)
- 24: How to Use Six Sigma to Reduce Billing Errors in Healthcare (0)
- 23: [VIDEO] Collaborative Leadership is a Mindset (0)
- 23: Collaborative Leadership Is a Different Skillset (0)
- 22: Understanding the 5 Laws of Lean Six Sigma (0)
- 20: How to Use Analysis of Variance (ANOVA) (0)
- 19: Understanding the Yamazumi Chart (0)
- 18: The Marriage of SOA and Design for Six Sigma (DFSS) (0)
- 17: How Does SOA and Business Process Management (BPM) Accelerate Lean? (0)
- 16: RCA Moves You Closer to The Truth (0)
- 16: [VIDEO] RCA Uncovers the Hidden Truth (0)
- 15: 5 Ways to Optimize Operational Management (0)
- 13: 3 Benefits of Standardized Work in Lean (0)
- 12: Understanding Cycle Time to Improve Business Processes (0)
- 11: Implementing Standardized Work in a Manufacturing Company (0)
- 10: 3 Reasons to Use the Yamazumi Chart in Lean Manufacturing (0)
- 09: [VIDEO] PDCA Is About Innovation (0)
- 09: PDCA Creates a Culture of Critical Thinking (0)
- 08: How Swim Lane Diagrams Communicate Complex Principles (0)
- 06: Introduction to Hypothesis Testing in Six Sigma (0)
- 05: 3 Ways Data Warehousing Can Benefit from Six Sigma (0)
- 04: Emerging Trends in Global Sustainable Performance Management (0)
- 03: Solving Business Problems with SIPOC and the Cause and Effect Diagram (0)
- 02: Celebrating the Fourth of July (0)
- 02: Celebrating the Declaration of Independence (0)
- 01: 3 Ways to Avoid Revenue Leaks with Six Sigma (0)
- June 2018 (23)
- 29: Using the SIPOC Diagram to Improve Restaurant Processes (0)
- 28: Six Sigma Best Practices in Shared Services Organizations (0)
- 27: Breaking Down the SIPOC Diagram (0)
- 26: Understanding Process Execution Management (PEM) (0)
- 25: Why Visual Management Boards Fail (0)
- 25: [VIDEO] Building the Future With Elon Musk (0)
- 24: What are Critical Performance Indicators in Surveying the Hotel Industry? (0)
- 18: Visual Management is the Key to Communicating (0)
- 18: [VIDEO] The Simplicity and Effectiveness of Visual Management (0)
- 15: 5 Important Trends in Business Process Management (0)
- 14: 5 Ways Lean Six Sigma Can Improve the Hotel Industry (0)
- 13: 5 Ways to Optimize a Quality Assurance Program Within Facilities Management (0)
- 12: Understanding Weibull Analysis (0)
- 11: [VIDEO] Theory of Constraints Gets Back to Basics (0)
- 11: Theory of Constraints Addresses Weakest Link (0)
- 10: Applications of RCM in the Military (0)
- 07: 3 Optimum Maintenance Strategies in a Reliability-Centered Maintenance Program (0)
- 06: Basic Principles of a Reliability-Centered Maintenance (RCM) Program (0)
- 05: Taguchi Methods and How They Apply to Manufacturing (0)
- 04: [VIDEO] The Challenges of Demand Management (0)
- 04: Demand Management Creates a Balance Between Supply and Demand (0)
- 04: Applying Six Sigma to Your Company’s Pricing Strategy (0)
- 03: Cost of Poor Quality (COPQ): Using it to Drive Business Improvement (0)
- May 2018 (16)
- 28: Saluting Our Heroes on Memorial Day (0)
- 24: How to Target Pricing Operations with Six Sigma (and Why) (0)
- 23: 5 Cost Reduction Strategies for Your Restaurant (0)
- 22: Six Sigma Best Practices in Mission Critical Organizations (0)
- 21: [VIDEO] Heijunka Brings Customer Demand In Line (0)
- 21: Heijunka Leveling Production Over Time (0)
- 20: 5 Important Considerations for Implementing Six Sigma Within Supply Chain Management (0)
- 20: Process Reliability vs Process Capability: The Differences (0)
- 14: [VIDEO] Winning With Exceptional Customer Service (0)
- 14: Voice of the Customer (VOC): Get Strategic and Get Results (0)
- 07: Lean Leadership and the Competitive Edge in Manufacturing (0)
- 07: [TED Talk] The Next Manufacturing Revolution (0)
- 04: Understanding the Tools Needed to Ensure Quality vs. Reliability (0)
- 03: Where Can One Reduce Process Variation? 5 Areas to Explore (0)
- 02: 8 Forms of Waste in Lean Facilities Management (0)
- 01: Continuous Improvement in a Call Center: 5 Challenges to Overcome (0)
- April 2018 (26)
- 30: [VIDEO] Improving Flow With Bottleneck Analysis (0)
- 30: Bottleneck Analysis Improves Flow (0)
- 29: Exploring Process Variability in Six Sigma (0)
- 27: 5 Important Considerations for Your Six Sigma Project (0)
- 26: Common Cause vs. Special Cause: The Basics of Process Variation (0)
- 25: PDCA vs PDSA: What’s the Major Difference? (0)
- 24: What Are 3 Important Things That a Gage R&R Study Reveals? (0)
- 23: Overall Equipment Effectiveness (OEE): Understand, Measure and Improve (0)
- 23: OEE Is the KPI You Need (0)
- 22: Value-Added Time in Healthcare and Its Importance (0)
- 20: How Can an Efficiency and Effectiveness Matrix Improve Productivity? (0)
- 19: PDSA vs DMAIC: When to Use Each Problem Solving Technique (0)
- 18: 5 Uses for the Histogram (0)
- 17: What Is an Effective Approach for Using the RACI Model? (0)
- 16: The Lean Manufacturing Battle of Tesla (0)
- 16: [VIDEO] Lean Manufacturing and Tesla (0)
- 15: Statistical Process Control Methods in Healthcare Settings: An Overview (0)
- 09: Jidoka Is About Quality at the Source (0)
- 09: The Lost Pillar of Jidoka (0)
- 06: How Run Charts Can Drive Improvement in Healthcare Settings (0)
- 05: 3 Common Challenges of PDSA (0)
- 04: 3 Practical Uses for PDCA (0)
- 03: Understanding Design for Yield (DFY) in Achieving Zero Defects (0)
- 02: The Best of Shmula (0)
- 02: [VIDEO] A Glimpse Into the Future of Manufacturing (0)
- 01: How to Enhance Value Through Design for Reliability (DfR) and Design for Testability (DfT) (0)
- March 2018 (31)
- 31: 5 Steps to Effective Poka-Yoke (Mistake-Proofing) (0)
- 30: Gage R&R and its Application in the Automotive Industry (0)
- 29: Differences Between Run Charts and Control Charts (0)
- 28: 7 Common Mistakes in Project Charters (0)
- 27: 5 Rules for Using the Responsibility Assignment Matrix (RACI) (0)
- 26: [VIDEO] A Different Look at Root Cause Analysis (RCA) (0)
- 26: Thoughts on the Application of Root Cause Analysis (0)
- 25: 5 Key Lean Six Sigma Tools Used in Improving Healthcare Wait Times (0)
- 22: Guidelines for Conducting a Gage R&R Study (0)
- 22: Applying PDCA to Plant Maintenance: An Overview (0)
- 21: Applying PDSA to Patient Safety (0)
- 20: [VIDEO] Consider the 3 Categories of Waste (0)
- 20: Waste Reduction and Muda, Mura and Muri (0)
- 20: How to Use the Histogram as a Quality Improvement Tool (0)
- 18: Applying the Six Sigma Methodology to Transactional Environments (0)
- 15: What Are the Best Tools for Use in a Transactional Environment? (0)
- 15: 5 Unique Challenges Seen in the Transactional Environment (0)
- 14: Understanding the Process Map in Transactional Lean Six Sigma (0)
- 13: Understanding Assembly Line Principles Using Six Sigma (0)
- 12: Patient Safety Awareness Week Mar 11- 17 (0)
- 12: [VIDEO] Patient Safety Week 2018 (0)
- 11: What Does the Future Look Like for Lean Six Sigma? (0)
- 09: 5 Ways to Verify Product Design Meets Customer Needs (0)
- 08: What is the Difference Between Process Capability and Process Performance? (0)
- 07: Differences Between Manufacturing and Transactional Processes in Lean (0)
- 06: Value Stream Mapping: Why Is It Underutilized? (0)
- 05: Lean Farming Adopts the Practices of Lean Manufacturing (0)
- 05: [VIDEO] Learning More About Lean Farming (0)
- 04: Pros and Cons of Zero Defects (1)
- 02: Applying Process FMEA in the Healthcare Industry (0)
- 01: Applying the Theory of Constraints to the Retail Environment (0)
- February 2018 (20)
- 28: Applying the Theory of Constraints to Healthcare (0)
- 27: Poka-Yoke: Application in the Service Industry (0)
- 26: Advances With Lean Six Sigma and Healthcare (0)
- 26: Green Manufacturing and Frito Lay (0)
- 22: 3 Common Mistakes in Performance Measurement (0)
- 21: What are the Principles of Lean Manufacturing? (0)
- 20: How Can You Use DOE to Approach Product Development (0)
- 20: Project Charter: Understanding the Main Elements (0)
- 19: Lean Implementation Requires Determination (0)
- 19: Lean Implementation Requires Grit! (0)
- 18: Implementing 5S in the Workplace: A Basic Checklist (0)
- 17: Kano Analysis: A Helpful Tool in Market Research (0)
- 16: Applying Poka-Yoke in the Manufacturing Industry (0)
- 15: Applying Process FMEA in the Automotive Industry (0)
- 14: 3 Examples of Design of Experiments (DOE) Methodology in Practice (0)
- 13: Importance of Mistake Proofing in the Construction Industry (0)
- 12: [VIDEO] Take Kaizen Home and Be More Successful (0)
- 12: Kaizen Methodology For Boosting Personal Performance (0)
- 05: [VIDEO] Lean Manufacturing and Respecting People For Success (0)
- 05: Lean Manufacturing Should Focus on the People, Not the Tools (0)
- January 2018 (24)
- 29: Lean Manufacturing: Keeping America Comfortable On A La-Z-Boy (0)
- 29: [VIDEO] All-American Pride of La-Z-Boy and Super Bowl Sunday (0)
- 25: How Should an Organization Apply the PDCA Cycle? (0)
- 23: Common Cause vs. Special Cause Variation (0)
- 22: Root Cause Analysis (RCA) – Identifying the Real Problem for Results (0)
- 22: [VIDEO] RCA – The 5 Whys and the Fishbone Diagram (0)
- 21: Understanding Two-Level Factorial Design in Experimentation (0)
- 21: Using Regression Analysis to Improve Cause and Effect Analysis (0)
- 15: [VIDEO] No More Excuses! Be Accountable! (0)
- 15: Accountability: Neither Give or Accept Excuses (0)
- 14: How to Integrate Theory of Constraints (TOC) with Six Sigma (0)
- 13: 5 Focusing Steps of TOC (0)
- 12: 5 Common FMEA Mistakes to Avoid (0)
- 11: How to Eliminate Variation in Your Business (0)
- 10: Best Areas of Focus for a FMEA (0)
- 09: Improving the Productivity of the AEC Industry Through Six Sigma (0)
- 08: Lean Principles – Can You Realistically Apply Them to Sales? (0)
- 08: [VIDEO] Lean Principles – Apply the Practice to Sales (0)
- 08: 3 Examples of Lean Process Within Facilities Management (0)
- 07: Practicing Operational Excellence Within Facilities Management (0)
- 06: Basics of Regression Analysis (0)
- 06: 5 Steps to Improve Workforce Productivity in Facilities Management (0)
- 02: Success and Daily Rituals for 2018 (0)
- 02: Thoughts for Success in 2018 (0)
- December 2017 (27)
- 29: Integrated Project Delivery (IPD): Use in the Construction Industry (0)
- 28: 5 Examples of Quick Changeovers/SMED (0)
- 27: Understanding the Change Acceleration Process Model (CAP) (0)
- 26: Implementing SMED Within the IT Industry (0)
- 24: The Christmas Night by Lucy Maud Montgomery (0)
- 22: Critical Qualities of a Lean Change Agent (0)
- 21: Can Lean Six Sigma Principles Improve Clinical Research? (0)
- 20: 7 Tenets of Lean Construction (0)
- 19: Implementing Lean: 5 Traps to Avoid (0)
- 18: [VIDEO] What Does It Take to Be a Great Leader? (0)
- 18: Lean Leadership: Take a Deep Breath and Let It Go (0)
- 18: Elements of a Successful SMED Program (0)
- 16: The Importance of Consistency and Continuity in Facilities Management (0)
- 14: Using Lean to Reduce Laboratory Errors (0)
- 13: 3 Best Practices to Reduce Changeover Time (0)
- 12: How to Set up an Integrated Project (0)
- 11: Lean Leadership – Are You Winning the War on Culture? (0)
- 11: [VIDEO] Concepts of Lean Leadership (0)
- 11: How to Use Lean Six Sigma Principles to Optimize Facility Planning (0)
- 10: How do Workcells Improve Process Flow? (0)
- 05: How to Use Robustness to Improve Product Reliability (0)
- 04: [VIDEO] The Fine Art of Continuous Improvement (0)
- 04: Quality Improvement – Will It Ever Be Good Enough? (0)
- 04: Preparing an Implementation Plan for DFSS (0)
- 03: What Are the 5 Factors for a Successful FMEA? (0)
- 02: What is the Is/Is Not Analysis in Six Sigma? (0)
- 01: What is the Importance of Tolerance Design in Six Sigma? (0)
- November 2017 (33)
- 30: How are Check Sheets Being Used in Healthcare? (0)
- 30: Understanding the Benefits of Cellular Manufacturing (0)
- 29: History Behind the Affinity Diagram and the KJ Method (0)
- 28: Differences Between FMEA and the Cause and Effect Diagram (0)
- 27: [VIDEO] Lean Six Sigma Approaches in Healthcare (0)
- 27: Healthcare: Improving Quality and Innovation With Lean Principles (0)
- 27: What’s the Connection Between a Scatter Diagram and Correlation Analysis? (0)
- 26: Understanding Variation Reduction in DFSS (0)
- 21: The Connection Between Check Sheets and Data Analysis (0)
- 20: Lean Startup – How Fast Can You Move Forward? (0)
- 20: [VIDEO] Understand the Lean Startup (0)
- 19: 5 Basic Types of Check Sheets (0)
- 19: Affinity Diagram – Why Is It Used? (0)
- 19: Understanding Process Tolerance (0)
- 18: How Can Software Engineers Implement FMEA? (0)
- 17: Walter Shewhart and the History of the Control Chart (0)
- 16: 7 Steps to Better Benchmarking (0)
- 15: What is Tolerance Analysis? (0)
- 14: What Are the 3 Types of Benchmarking? (0)
- 13: [VIDEO] The US Army Is Mission Ready with the UH-72A Lakota (0)
- 13: Lean Six Sigma News: Army Aviation Improves Mission & Environmental Operations (0)
- 12: Understanding the Scatter Diagram (0)
- 12: How Can an Organization Successfully Roll Out TQM (Total Quality Management)? (0)
- 12: What is the Purpose of Statistical Process Control (SPC)? (0)
- 12: What Does an Effective PDCA Process Require? (0)
- 12: How Does the Lean Startup Methodology Incorporate Agile Principles? (0)
- 07: Why Should Organizations Use the Kano Model to Improve Customer Satisfaction? (0)
- 06: Lean, Cleanliness and the War on Waste (0)
- 06: [VIDEO] Learning About the 5S Tool (0)
- 06: Why Is Customer Satisfaction So Critical to TQM? (0)
- 05: How Can 5S Improve Productivity in Your Organization? (0)
- 05: How is Lean Different from Other Problem-Solving Methodologies? (0)
- 05: The 3 Levels of Customer Needs in the Kano Model (0)
- October 2017 (35)
- 30: [VIDEO] The Eight Types of Waste in Healthcare (0)
- 30: Lean Thinking – Advancing Efficiencies in Healthcare (0)
- 28: Can You Use 5S to Clean Your Email Inbox? (0)
- 28: Can the Kano Model Be Used Effectively in Product Development? (0)
- 28: Data Collecting in SPC: A Short Overview (0)
- 28: What is the Right the First Time Principle? (0)
- 28: How Can KPIs Drive Progress in Your Organization? (0)
- 23: {VIDEO} The History and Innovation of Whirlpool (0)
- 23: Lean Manufacturing – Whirlpool Takes Quality to the next Level (0)
- 21: How Can a Company Improve Its Bottom Line Using Lean Manufacturing Techniques? (0)
- 21: Why Large Companies Should Embrace Lean Startup Principles (0)
- 21: How Can Entrepreneurs Grow Their Business Using Lean Startup Principles? (0)
- 21: The Benefits of Re-Evaluating the Same Data at a Later Time (0)
- 21: Successful Implementations of Six Sigma in the Modern Tech World (0)
- 16: [VIDEO] Metabo Lean Manufacturing Tour (0)
- 15: Tetra Pak Innovates With New Technology (0)
- 15: Applying the PDCA Cycle in Healthcare: An Overview (0)
- 15: What is the A3 Problem Solving Method? (0)
- 15: Value Stream Mapping: Basic Steps to Get Started (0)
- 15: Lean Manufacturing: The Basics of Workplace Organization (0)
- 15: What are the Principles of Lean? (0)
- 09: YouTube Video – The Significance of Lean Leadership (0)
- 09: TED Talk Video – Lean Thinking Applied To All (0)
- 07: Achieving a Lean Operation: How Can We Discover Waste? (0)
- 07: Lean Manufacturing: The Basics of Time Studies and Work Sampling (0)
- 07: Total Productive Maintenance (TPM) and 5S: How They Work Together (0)
- 07: How Can Overall Equipment Effectiveness (OEE) Track Waste? (0)
- 07: Is Our Company Ready for a Lean Transformation? (0)
- 01: YouTube Video: The Principles of Lean Thinking (0)
- 01: Lean Thinking – The 5 Principles to Live By (0)
- 01: How Can a Time Study Improve Our Workplace? (0)
- 01: A3 Problem Solving and Its Use in Healthcare (0)
- 01: How Can Total Productive Maintenance Improve Our Company’s Bottom Line? (0)
- 01: Value Stream Mapping: Why Is It Underutilized? (0)
- 01: How Can Standard Operating Procedures (SOPs) Help with Continuous Improvement Initiatives? (0)
- September 2017 (33)
- 30: 6 Big Losses: Common Causes of Waste in Manufacturing (0)
- 30: 5 Lean Strategies to Improve Operations at a Call Center (0)
- 30: Making Sure You’re Applying Your Skills Completely after Getting Your Belt in Six Sigma (0)
- 30: How Will Lean Look in the Future? (0)
- 30: Understanding the Lean Startup Methodology: An Overview (0)
- 24: VIDEO – Kanban Boards Come To Life With Trello (0)
- 24: Kanban – Boards and Cards Go Digital as a Viral App (0)
- 24: How a Lean Organization Can Deal with Unexpected Shrinkages (0)
- 24: How to Reinforce Successful Results Without Unnecessary Repetition (0)
- 24: Building a New Organization with Continuous Improvement in Mind (0)
- 24: Fundamental Parts of Statistics for a Lean Leader (0)
- 24: Lean and Agile Software Development (0)
- 18: Lean Reading & Learning: Fill Your Bookshelf with Lean Knowledge (0)
- 18: TED Talks: Here Are Ten That Will Make an Impact (0)
- 17: Six Sigma Is All Around Us in Some Surprising Ways! (0)
- 17: Does Every Leader Need a Black Belt in Six Sigma? (0)
- 17: New to Lean Six Sigma? Start Your Journey the Right Way! (0)
- 16: How to Develop a Better Initial Understanding of Client Requirements (0)
- 16: Are Your Company’s Definitions of Waste Up to Date? (0)
- 16: Fundamental Parts of Statistics for a Lean Leader (0)
- 16: Focus on a Single Project or Spread Your Attention Across Multiple Ones (0)
- 16: 5 Things You Need to Know Before Deciding to Learn Six Sigma (0)
- 16: Where Is Six Sigma Being Adopted Outside of Manufacturing Right Now? (0)
- 16: Why Fresh Data Is Critical for Continuous Improvement (0)
- 10: VIDEO: Planning a Kaizen Event (0)
- 10: Kaizen Event – Organizing, Leading and Gathering Accurate Data for Success (0)
- 09: How Lean Can Help You Select the Next Leaders in Your Organization (0)
- 09: Breaking Down Your Whole Organization into Modules (0)
- 09: How Lean and Modern Technology Go Hand in Hand (0)
- 09: Common Challenges That Can Hinder Continuous Improvement (0)
- 09: Are Your Processes Designed Sensibly? (0)
- 04: Labor Day Video: The History of Labor Day in America (0)
- 04: Labor Day: The Building of America (0)
- August 2017 (17)
- 27: Lean Warehouse – Improving Efficiency In Warehouse Operations (0)
- 27: [YouTube Video] Learn More About Lean Warehouse Principles (0)
- 21: Does 8D Have Applications Outside of Auto Manufacturing? (0)
- 21: Thinking One Step Ahead with SMED (0)
- 21: Useful Free Tools for a Lean Leader (0)
- 20: TED Talk: The Innovation of Elon Musk (0)
- 20: Results and Adapting to Change (0)
- 20: Adding Some Creativity to Your Lean Documentation Practices (0)
- 20: Lean Thinking And The Magical Powers of Elon Musk (0)
- 17: Successfully Integrating 5S into a Modern Office Environment (0)
- 17: Why Understanding Root Cause Analysis Is Critical to any Organization (0)
- 17: How Lean Six Sigma Is Transforming Game Development (0)
- 17: The Four Steps of PDCA and How They Lead to Continuous Improvement (0)
- 13: Lean Manufacturing – Is It Talent or Process That Prevails? (0)
- 13: TED Talk: Can You Inspire in an Era of Constant Change? (0)
- 07: Lean Healthcare – Spend Some Time with Mark Graban (0)
- 07: Professional Development – 12 Books That Inspired Jeff Bezos (0)
- July 2017 (23)
- 30: Self-development (0)
- 30: Developing Others (0)
- 30: Creating Vision and Aligning Goals (0)
- 30: Support Daily Kaizen (0)
- 30: Toyota’s 4 Stages of Leader Development (0)
- 30: Factory Tour: Making America’s Favorite Jelly Bean (0)
- 30: Lean Thinking: How Well Does Lean Manufacturing Feed into the Food Industry? (0)
- 27: Standard Work – Overview (0)
- 23: Lean Initiatives – Learning With AMS (0)
- 23: [VIDEO] A Keynote On TPS Lean Leadership Featuring Jeffrey Liker (0)
- 18: Is Lean Six Sigma Truly Universal Enough to Work for Any Process? (0)
- 18: Lean Six Sigma and Politics – A Surprisingly Good Mix (0)
- 17: What Is A Standardized Work Chart? (0)
- 17: What Is A Standardized Work Combination Sheet? (0)
- 17: What Is A Standardized Work Process Capacity Sheet? (0)
- 16: Takt Time – The Steady Beat of Quality (0)
- 16: [VIDEO] Takt Time Keeps Pace in Lean Manufacturing (0)
- 09: TPS – The History of the Toyota Production System (1)
- 09: Lean Manufacturing- Top 10 Lean Manufacturing Companies (0)
- 03: The Spread of Lean Six Sigma from Its Original Inception to Today (0)
- 02: Does Lean Six Sigma Have a Place in Sports? (0)
- 02: Fourth of July: Celebrating the Power of the Constitution (0)
- 02: 5S Methodology – Understanding and Applying the Concepts (0)
- June 2017 (18)
- 26: The Power of Filtering Feedback in Integrating Lean into an Organization (0)
- 25: A Lean Workforce Starts with Lean Leadership (0)
- 25: What Is Statistical Thinking? (0)
- 25: What Is the Joiner 7 Step Method? (0)
- 25: What Are the Differences between a Leader and a Lean Leader? (0)
- 25: Lean Tools: Gemba Walk Is All About Quality (0)
- 25: Factory Tour: Making the Double Edge Razor and Blades (0)
- 23: What Is Cellular Manufacturing? (0)
- 19: What Is Overall Equipment Effectiveness? (0)
- 18: Lean Fundamentals – Improve Your Skills with the Right Training (0)
- 18: Factory Tour: A Look at the Jaguar Factory of 1961 (0)
- 16: What Is a P-Value? (0)
- 11: Lean Tools: Learning More About Hoshin Kanri (0)
- 11: VIDEO: How Do They Make Tofu? (0)
- 07: Effective Coaching Techniques for Promoting Improvement and Growth (0)
- 06: How Much of a Company’s Daily Time Should Be Dedicated to Improvement Discussions? (0)
- 04: Lean Tools: Heijunka…Leveling the Workload (0)
- 04: [VIDEO] How Do They Make Tofurky Roast? (0)
- May 2017 (15)
- 30: What Is Waste in the Context of Lean Government? (0)
- 30: Green and Black Belt Certification Salaries (0)
- 30: Applying Lean to Education (0)
- 28: Free Books from Paul Akers on 2 Second Lean, Health and Travel (0)
- 28: [VIDEO] Building the F-35 Fighter (0)
- 27: How Lean Methodologies Lead to more Efficient Government Agencies (0)
- 21: DMAIC- Defining DMAIC and Identifying the Tools (0)
- 21: [VIDEO]: John Shook, A Pioneer of Lean Manufacturing Speaks (0)
- 14: VIDEO: A Fun Approach to the 8 Wastes (0)
- 14: DFSS Design For Six Sigma: Understanding the Process (0)
- 07: Lean IT: Can It Make a Difference in Uganda? (0)
- 07: Kaizen Philosophy: Can You Achieve Continuous Improvement? (0)
- 01: Job Safety Training (0)
- 01: Job Instruction Training (0)
- 01: Job Methods Training (0)
- April 2017 (27)
- 30: TPS: A Video on Lean Manufacturing and Kanban (0)
- 30: Leadership: A Million Excuses for Failure of Continuous Improvement (0)
- 30: Implementing Zero Defects in a Modern Organization (0)
- 28: Job Relations Training (0)
- 25: Does Zero Defects Work in Practice? (0)
- 24: What We Can Learn from the TWI Service (0)
- 24: The Implications of TWI on Today’s Markets (0)
- 24: How Training Within Industry Helped Stabilize the Economy in a Time of Hardship (0)
- 24: An Overview of TWI (0)
- 23: Value: How Do You Measure Innovation? (1)
- 23: Food Banks: Applying Lean Six Sigma to the Shelves (1)
- 18: What Is Lean Startup? (0)
- 16: Podcast: The Impact of Lean Six Sigma on the Environment (0)
- 16: A Little Humor for Easter (0)
- 15: What Is a Countermeasure? (0)
- 15: What Is a Cardboard City? (0)
- 09: Quality Improvement: Honoring Dr. William Edwards Deming (0)
- 09: Lean Thinking: Can We Change the World For Social Good? (0)
- 09: The 12 Agile Software Development Principles (0)
- 09: What Is Mura? (0)
- 09: What Is Muri? (0)
- 05: Where Did Agile Come From? (2)
- 02: Lean Management: An Interview on Implementation at CCBRT (0)
- 02: Lean Healthcare: Making a Case for Change (0)
- 02: How to Maintain Kanban Systems (0)
- 02: Different Types of Kanban Boards and Card Holders (0)
- 02: Digital vs Physical Kanban Boards (0)
- March 2017 (33)
- 31: What Makes Kanban Effective? (0)
- 27: How Do I Know When I’m Ready to Implement Kanban? (0)
- 27: VIDEO: A Historical Ford Study Focusing on Continuous Quality Improvement (0)
- 26: Statistics: How Do You Spot the Bad Ones? (0)
- 26: When Not to Use Kanban Swim Lanes (0)
- 26: Pull vs Push Systems and Dealing with Capacity (0)
- 25: Simple Kanban Systems to Setup at Home (1)
- 25: What is the Role of the Water Spider in Lean Manufacturing? (1)
- 21: What is a Kanban Retrospective (0)
- 20: Maintaining Employee Engagement While Implementing Change (0)
- 19: 5S System: Eliminating the Elusive Muda, Mura and Muri (0)
- 19: [VIDEO] 5S and Lean Manufacturing (0)
- 18: Determining the Need for Change in an Organization (0)
- 18: The Effectiveness of the Plan-Do-Check-Act (PDCA) Cycle (0)
- 18: The Key Factors of Successful Change Management (0)
- 18: John Kotter’s 8-Step Process for Leading Change (0)
- 17: The Utility of Using Kanban Swim Lanes (0)
- 16: What Are the Principles of Kanban and Why Do They Work? (1)
- 13: What Are Different Types of Kanban (0)
- 12: How to Implement Kanban Cards (0)
- 12: Using Kanban in Your Personal Life (0)
- 12: Big Data: Are We Improving with Better Data? (0)
- 12: Takt Time: Timing is Everything (0)
- 12: Is Your Business Ready to Start Undertaking Large Process Improvement Projects (0)
- 11: Using Kanban to Manage Scarce Project Resources (0)
- 11: Making Sure Your Workforce Is Ready for Change (0)
- 09: The Roles of Different Belt Colors in Six Sigma (0)
- 09: The 8 Forms of Deadly Waste in Lean Six Sigma (0)
- 05: Implementing Kanban Boards as Part of the Lean Methodology (0)
- 05: Quality Healthcare: Can Process Improvement Really Work in Healthcare? (0)
- 05: Statistical Analysis: Why You Should Love It! (0)
- 02: When to use Lean, Six Sigma, and Kaizen (1)
- 02: What is the difference between Kaizen, Lean and Six Sigma (0)
- February 2017 (19)
- 26: What is the Taguchi Loss Function (0)
- 26: The 1.5 Sigma Shift in Six Sigma (0)
- 26: Change Management: Leading in an Era of Constant Change (0)
- 26: Voice of the Customer: Are We Asking the Right Questions? (0)
- 23: How Can Six Sigma Transform Your Company (0)
- 21: What is the Kaizen Method (0)
- 19: What Makes Six Sigma Work (0)
- 19: Manufacturing Revolution: Is the New Round Here? (0)
- 18: Lean Healthcare: Making the Most in a Challenging Environment (0)
- 14: Understanding the Most Important Elements of Total Quality Management (TQM) (0)
- 13: The Evolution of Six Sigma Throughout the Years (0)
- 12: Automation TED Talk: Will Human Labor Become Redundant? (0)
- 12: Kaizen: References for Conducting a Kaizen Burst Event (0)
- 06: Relationship between Kata and Kaizen (0)
- 05: Lean Manufacturing: A TED Talk Exploring the Possibilities (0)
- 05: What is Kata Process Improvement? (0)
- 04: What organizations are using Kata? (0)
- 02: Professional Development: Are You Training to Get Results or Checking the Box? (0)
- 01: Six Sigma Tools Know-it-all: Six Sigma Definition (0)
- January 2017 (9)
- 27: Take to the Skies With Piper Aircraft: A Factory Tour (2)
- 23: Leader Standard Work: Are You Making White Space for What Is Important? (0)
- 20: Corvette is Building American Muscle: A Factory Tour (0)
- 16: Case Study: Improving Operating Room Efficiency with Lean Six Sigma (0)
- 16: Developing the Jaguar V12: A Step Back in Time (0)
- 08: 5S Tool: Celebrate National Clean Off Your Desk Day (0)
- 06: Making the Porsche 911: A Factory Tour (0)
- 03: Lean Farming: Lean Manufacturing Grows Bigger Profits For Farmers (0)
- 01: A Story for the New Year (0)
- December 2016 (8)
- 29: Gratitude: Leaders Have a Responsibility (1)
- 23: A Holiday Story For You (0)
- 19: Christmas Light Displays: 6 of the Very Best Displays (0)
- 16: Swiss Watches: The Precision of Audemars Piquet (0)
- 12: Customer Experience: What Are We Really Fixing? (0)
- 09: Lean Six Sigma: Exploring Amazon Dash (0)
- 06: Business Investment: Why Is America Bad For Business? (1)
- 02: Building the LEGO Building Blocks: A Factory Tour (2)
- November 2016 (10)
- 30: Healthcare: Leadership from the Trenches (0)
- 27: Manufacturing Muscle of HAAS: A Factory Tour (0)
- 22: Thanksgiving Greetings From Shmula (0)
- 21: Using Lean Startup for Greater Social Impact (0)
- 17: Hershey’s Chocolate Lover’s Dream: A Factory Tour (0)
- 14: Infographic: A Timeline of the Six Sigma Evolution (0)
- 11: Army Bootcamp: Making The American Soldier (0)
- 07: Veterans Day: Remembering Their Service (0)
- 04: Rolling With Rolls-Royce: A Factory Tour (0)
- 01: Task List: Getting the Monster Under Control (0)
- October 2016 (8)
- 26: Getting In Tune With Gibson: A Factory Tour (0)
- 25: Quality Improvement: What Is The Real Motivation? (0)
- 21: Building the BMW X3 and BMW X4: A Factory Tour (0)
- 18: Quality Failure: Why Did It Happen? (0)
- 14: Airbus A380 Building A Giant: A Factory Tour (0)
- 11: Capability Analysis: The Power in Variables (0)
- 07: Beretta USA Is On Target: A Factory Tour (0)
- 03: Employment Outlook 2016: Master Black Belt & Black Belt Rank At Top (0)
- September 2016 (9)
- 30: Rockwell Collins Builds Flight Displays: A Factory Tour (0)
- 27: Continuous Improvement: What Are You Willing To Risk For It? (0)
- 23: Doing It the Amazon Way: A Factory Tour (1)
- 22: Innovation: Is It Worth The Investment? (0)
- 15: Airing the Dirty Laundry in Healthcare: A Factory Tour (0)
- 13: Chasing Quality: EHR Exposed Opportunities with FMEA (0)
- 08: Leading With Tesla: A Factory Tour in Fremont (0)
- 07: Lean Optimization: The 5s Cure for the EHR (0)
- 01: Making Maserati: A Factory Tour (0)
- August 2016 (9)
- 30: Balanced Scorecard: What Are Your Grades? (0)
- 26: Box and Whisker Plot: Bring Clarity to Fuzzy Data (0)
- 23: Statistical Process Control (SPC): Are You Monitoring the Behavior? (0)
- 18: Spaghetti Diagram: Eliminating the Redundancies of Flow (0)
- 16: Andon System: What Does It Tell You? (0)
- 14: Olympic Gold and Six Sigma (0)
- 09: Food Service: Serving Up Six Sigma Quality Daily (0)
- 07: Executive Leadership: What Is Your Role? (0)
- 04: Lean Standard Work: Importance of Calendar White Space (0)
- July 2016 (8)
- 31: Online Certifications: Trends Move Away From The Traditional (1)
- 27: Brainstorming: A Powerful Six Sigma Tool (0)
- 22: Quality Awards Recognize Medical Center (0)
- 19: FMEA Tool: Predicting the Possibilities (1)
- 16: Organizing For Success: Design Does Matter (1)
- 13: Veterans: Lean Six Sigma Skills Are In Demand (0)
- 08: Voice of The Customer: What They Really Think of You! (1)
- 07: Embracing Lean Six Sigma: Sometimes Easier Said Than Done (0)
- June 2016 (8)
- 30: Celebrating the Fourth of July (0)
- 24: Lean Six Sigma Teams: Finding the Right Size (0)
- 21: Lean Six Sigma Tools: What’s in Your Toolkit? (0)
- 16: Minitab: Developing Your Statistical Skills (0)
- 14: Accountability: Ensure You Tidy Up ‘You’ First (0)
- 10: Competitive Hiring: Are You Outstanding in Your Field? (0)
- 07: Innovation: Changing the Culture In Healthcare (0)
- 03: Lean Six Sigma Practitioner Receives Global Award of Excellence (0)
- May 2016 (9)
- 31: Trend Charts: Understanding The Past, Present and Future (0)
- 26: Memorial Day: Honoring Service and Sacrifice (0)
- 25: Veterans: Lean Six Sigma Seeking Your Skills (0)
- 21: Six Sigma Benefits: These 6 Are A Bonus! (0)
- 18: Cleanliness: Learn to Shine with Lean Principles (1)
- 14: Lean Principles: Do They Work in The Service Industry? (0)
- 11: Control Plan: Are You Really in Control? (0)
- 06: Root Cause Analysis: Is There Risk Involved? (0)
- 06: 5S Program: A Quality Tool or Good Housekeeping? (0)
- April 2016 (8)
- 28: A3 Report: Mastering the Elevator Pitch (0)
- 26: Affinity Diagram: Getting the Best Results (0)
- 23: Entrepreneurship: Balancing Bold vs. Strategic (0)
- 20: Six Sigma Deployment: Get it Right From the Beginning (0)
- 15: Lean Six Sigma: Are You Modeling Quality? (0)
- 14: Can Six Sigma Filter Through Government Bureaucracy? (0)
- 07: Innovative Startup: Take The Initiative With Six Sigma (0)
- 05: Green Manufacturing: Is It Gaining Momentum? (1)
- March 2016 (10)
- 31: Lean Leadership: 5 Secrets to Success (0)
- 29: Six Sigma Implementation: Is It a Good Fit? (0)
- 24: Lean Production: Boeing Goes Full Throttle (0)
- 23: Predictive Measurements: A View from 30,000 Feet (0)
- 16: Poka-Yoke: Is Mistake Proofing a Reality? (0)
- 14: Project Charter: Are You Properly Defining Your Mission? (0)
- 10: Accountability and Metrics: Is There a New Wild West? (0)
- 08: Lean Means Pain: Dispelling the Myths (0)
- 04: Lean Management Brews Change in the Tea Industry (0)
- 01: Sales Can Increase With Lean Strategies (0)
- February 2016 (8)
- 27: Customer Experience: Where Does the Battle Occur? (0)
- 24: Kano Model: The Devil is in The Details (0)
- 20: Can Six Sigma Achieve A Better Justice System? (0)
- 18: Are You Ready For A Great Team? (0)
- 11: How Do I Sell Lean to My Boss? (0)
- 09: Lead With Respect For Better Results (0)
- 04: Are You Administratively LEAN? 3 Steps to a Lean Office (1)
- 02: Voice of the Customer (VOC): Are You Just Putting Out Fires? (0)
- January 2016 (8)
- 28: Is Culture the Difference Between Success or Failure? (0)
- 26: The Benefits of Lean Six Sigma and a CIO (0)
- 21: A Common Sense Approach with the 5S Tool (0)
- 19: Setting the Standard for Lean Quality in Healthcare (0)
- 14: What About Value Stream Mapping? (0)
- 12: Gemba Walks: Do You Walk the Walk? (0)
- 07: Can You Handle Disruption? (0)
- 05: What is Your Emphasis? (0)
- December 2015 (6)
- 31: A Closer Look at Integrated Performance Management (IPM) (0)
- 30: Do You Understand the DMADV Process? (0)
- 29: Did You Wash Your Hands? Lean Six Sigma Asks Tough Questions (0)
- 23: A Look Back at a Six Sigma Pioneer (0)
- 21: GE and Six Sigma: The Beginning of a Beautiful Relationship (0)
- 18: DMAIC: Breaking Down the Five Steps Toward Success (0)
- January 2015 (3)
- December 2014 (4)
- November 2014 (4)
- October 2014 (13)
- 29: Role of Ethnography and Qualitative Research in Problem Solving (2)
- 24: Book of Mormon Printing Press – Meet the Mormons (1)
- 23: eCommerce Fulfillment Strategy Survey (0)
- 22: Interview with Matt Long on the Herman Miller Performance System (0)
- 15: Lean-Lite versus Lean-Deep: Interview with Michel Baudin (0)
- 14: Shmula Podcast: Eric Ries Lean Startup Interview (0)
- 13: Lean Logistics and Supply Chain Interview with LeanCor CEO Robert Martichenko (0)
- 09: Lean Publishing Interview with Peter Armstrong (0)
- 08: Kanbanize Visual Kanban Software and Why Managing WIP Matters (0)
- 07: Michael Balle Interview on Lead with Respect (0)
- 06: Bob Emiliani on Lean Leadership, Real Lean, and Fake Lean (0)
- 02: Why Deming: Interview with Keith Sparkjoy Cofounder of Pluralsight (2)
- 01: Laura Busche Interview on Lean Branding: Using Lean Principles to Create Dynamic Brands that Convert (0)
- September 2014 (13)
- 30: Interview with Jason Yip: In Software Engineering Respect for People is Trusting that People are Capable of Their Own Improvement (0)
- 29: Jeff Liker, The Toyota Way, and Unintended Consequences (0)
- 25: Dan Markovitz Interview: How the Shop Floor is Connected to the Customer via the Office and Why Lean Matters to White Collar Workers (0)
- 24: Virtual Kanban Board: Interview with Chris Hefley of LeanKit (0)
- 23: Kanban for Creative Knowledge Work: Interview with David J Anderson (0)
- 22: Lean Sales and Marketing with Brent Wahba (2)
- 17: Lean IT Transformation: An Interview with Cecil Dijoux (0)
- 16: Lean UX Process and Principles: An Interview with Jeff Gothelf (0)
- 15: Art Smalley Interview: Difference between the Toyota Production System and Lean as Practiced in America and Why He Shakes His Head in Confusion (1)
- 12: Prostate Cancer Decision Tree: A Process Map for the Rest of Us (0)
- 10: Improving Healthcare with Lean: An Interview with Mark Graban (0)
- 08: Interview with Matthew May on Elegance, Subtraction, and Lean (0)
- 02: Cycle Time is to Service as Inventory is to Manufacturing (0)
- August 2014 (10)
- 28: Respect for People and Takt Time (1)
- 28: Respect for People Principle (1)
- 26: Practical Applications of Queueing Theory: Apply Lean at the Constraint to Eliminate the Bottleneck (0)
- 25: Catalog Engineers and Value Stream Mapping (1)
- 22: Akio Toyoda Accepts Ice Bucket Challenge [video] (0)
- 20: Toyoda Changed to Toyota: Why the Name Change? (1)
- 18: A3 Thinking at Rackspace (0)
- 11: Waste of Overprocessing is Everywhere (1)
- 06: Support from Human Resources is Critical in Lean: A Russian Case Study (English) (0)
- 06: Support from Human Resources is Critical in Lean: A Russian Case Study (Russian) (0)
- July 2014 (2)
- June 2014 (11)
- 30: 5 Words That Have a Totally Different Meaning to Practitioners of Lean Manufacturing (0)
- 16: In Lean Transformations, Does This Chart Have Any Meaning at All? (5)
- 09: Fishbone Diagram Template in Excel (0)
- 08: Gantt Chart Excel Template Download (0)
- 07: Six Sigma Stakeholder Communicator’s Plan (0)
- 06: Six Sigma Communication Plan Template (0)
- 05: LiquidWeb Dedicated Hosting and a Lesson in Customer Experience (0)
- 05: Business Objectives Alignment Worksheet Template (0)
- 04: Variation Journal Template Download (0)
- 03: Kaizen Before and After Template (0)
- 02: Hoshin Kanri X Matrix Template for Lean Policy Deployment (1)
- May 2014 (12)
- 29: Nike Lean Manufacturing: An Example of Good Policy Deployment (0)
- 27: Control Charts in Six Sigma – A Video Introduction
- 23: Sample Size Calculation in Six Sigma
- 23: Using Z Values in Six Sigma
- 23: Basic Statistics in Six Sigma
- 14: Pick and Choose Your Lean Tools if You Want to Fail (1)
- 13: Eliminating Delays with Lean (0)
- 12: PDCA Cycle or PDSA Cycle – Which is Right? (6)
- 09: Most Lean Workshops are Waste (1)
- 06: Scatterplot in Excel and 7 Quality Tools
- 06: Kaizen Newspaper (0)
- 05: Data Types in Six Sigma
- April 2014 (4)
- March 2014 (1)
- February 2014 (4)
- January 2014 (8)
- 24: Histogram Template Download (0)
- 23: Checksheet Template Download (0)
- 22: Cause and Effect Diagram
- 17: Lean and Six Sigma Is Not For Lovers. Until Now. (2)
- 13: What a Coffee Cup Taught Me About Poka Yoke and Human Errors (13)
- 10: Histogram – 7 QC Tools for Graphical Analysis
- 09: What Does It Mean to Be Lean? An Infographic Explanation (0)
- 03: 5 Whys Technique in Market Research (0)
- December 2013 (1)
- November 2013 (9)
- 19: Types of Distributions Used in Six Sigma
- 19: Descriptive Statistics in Six Sigma
- 15: Project Selection Matrix
- 15: The Project Charter in Six Sigma
- 15: Business Needs Assessment
- 06: Standard Pig Game (19)
- 04: The State of Lean and Six Sigma Online Training
- 01: Measurement System Analysis
- 01: History of Six Sigma: Main Influencers and Their Biographies
- October 2013 (1)
- September 2013 (4)
- August 2013 (6)
- 28: Deconstructing Noah Kagan’s Email and Principles for Leading Lean Enterprise Transformation or Change Initiatives (2)
- 27: Call Center Balancing Act: Cost and Customer Satisfaction (1)
- 16: Lean Transformation at Saskatchewan Children’s Hospital (0)
- 15: If Six Sigma Drains Employees’ Creativity, This Business Practice Has it Beat (3)
- 14: How to Game the Net Promoter Score (1)
- 08: Where’s My Pizza? Behind The Scenes at Domino’s Pizza Tracker (1)
- July 2013 (3)
- June 2013 (11)
- 29: Hershey Factory Tour [video] (0)
- 29: Heinz Factory Tour [video] (0)
- 29: Harley Davidson Factory Tour [video] (0)
- 29: Gibson Factory Tour [video] (0)
- 29: Ben and Jerry’s Factory Tour [video] (0)
- 29: Boeing Factory Tour [video] (0)
- 27: Inventory Management: Is Reshoring US Manufacturing the Answer? (0)
- 24: Applying Continuous Improvement to Service Delivery with Adam Ramshaw (0)
- 10: The Rackspace Customer Experience Secret Sauce: An Interview with Rackspace COO Mark Roenigk (1)
- 07: Ignore the “Net” in NPS: Manage Promoters and Detractors Independently (3)
- 03: Shep Hyken on Customer Service, Customer Experience, and Leadership (0)
- May 2013 (3)
- April 2013 (3)
- March 2013 (2)
- October 2012 (2)
- September 2012 (7)
- 11: Website Usability Survey Questions from US Bank (0)
- 10: Godaddy Transfer Domain: A Lesson in Customer Service During a Massive Crisis (0)
- 10: Whole Foods Customer Comments (0)
- 09: Barcode Solutions: Gain a Competitive Advantage and Better Inventory Control (0)
- 09: The Important Relationship Between Health Informatics and Nursing Programs (0)
- 06: Customer Service Rankings for Amazon.com (1)
- 05: Payment Terminal Customer Satisfaction Survey (4)
- August 2012 (8)
- 31: Twitter Brand Survey: Hamburger Questionnaire in a Tweet, With No Calories (0)
- 29: 3D Printing: 7 Companies To Watch [Video] (0)
- 20: Online Survey Tools: KFC Net Promoter Score, Fried, Crispy, or Grilled (3)
- 15: Customer Service Tips from the DMV (2)
- 10: [Fun Friday] Graban is Not Impressed (3)
- 07: Defects Hidden in Plain Sight (2)
- 02: DMV Queueing Properties: Waiting in Line at the Local Department of Motor Vehicles (1)
- 01: [Guest Post] How Detailed Should User Stories be in Agile Software Development? (0)
- July 2012 (5)
- 27: [Guest Post] 3D Printing and Reducing Product Development Costs in Your Supply Chain (0)
- 24: [Guest Post] An Outsiders View of Agile Software Development: Part 2 (0)
- 23: [Guest Post] An Outsiders View of Agile Software Development: Part 1 (0)
- 11: Macaroni Grill: Ordered Chicken but Got Beef and the Net Promoter Score Survey (4)
- 02: NPS Customer Feedback Loop, Closed Loop System, and Lean Thinking (1)
- June 2012 (6)
- 26: Airline Customer Satisfaction Infographic (5)
- 20: SWOT Analysis Done Right [video] (1)
- 18: Toyota Kata Training with Lego (6)
- 14: Visualizing the Customer Experience: Customer Journey Map and Continuous Improvement (12)
- 05: Lean Thinking and Emotion: Customer Experience is the Link (0)
- 01: Job Chart Buddy Wheel (2)
- May 2012 (12)
- 31: Hate to Wait Bagel Bucket: Queueing as Marketing (0)
- 30: Types of Kaizen and Training Required (1)
- 17: Why Heijunka is a Block in the Foundation of the Toyota House (2)
- 15: Lean Leadership Behaviors – An Example (2)
- 14: Waiting Behavior and the Retail Shopping Experience (6)
- 10: Lean Inventory Management: 5 Results You Can Expect (0)
- 09: Lean and Innovation: Regurgitated Variations of an Old Debate (4)
- 08: Lego Lean Simulation Showing Lean Principles Through Lego Movie (0)
- 07: You Can’t Manage What You Don’t Measure: Fitbit Review (0)
- 03: Eliminate, Combine, Rearrange, Simplify: Work Analysis Sheet Template Download (4)
- 02: A Good Lean Manager Demonstrates Empathy (1)
- 01: Line Balancing Example and Theory of Constraints (2)
- April 2012 (10)
- 30: Floyd Mayweather Becomes a Little Child and Reminds Us of the Little Things (0)
- 23: Leaders Listen to Employees – a Hallmark of Lean Leadership (0)
- 20: Most Interesting Lean Guy in The World: Value Stream Edition (0)
- 18: How to Create the Idea Submission Form (3)
- 11: Great Leaders Ask Questions and Listen Intently (1)
- 10: Mcdonald’s Waiting Line and Queueing Properties (3)
- 09: How Not to Get Fat: Facebook Cafeteria Prevents Overeating Through Poka Yoke (5)
- 05: Sugar Content in Foods Chart: A Pareto Principle at Work (0)
- 03: Bathroom Cleaning Chart: Whose Toothbrush is it? (0)
- 02: Rate of Autism Diagnosis: A Case of Operational Definitions and Check Sheet Data Collection (1)
- March 2012 (7)
- 22: Waiting in Line at Grocery Store: Manage the Queue Visually (3)
- 21: Most Interesting Lean Guy in The World: Single Piece Flow Edition (0)
- 20: Analysis Paralysis and Overthinking: Are You Guilty of Missing the Mark? (0)
- 19: Visual Management: What’s In It For Me? (1)
- 15: Frequent Quality Checks and False Security of Lot Sampling Statistics (0)
- 14: Tax Audit Risk Analysis Visual Management (0)
- 01: Lean for the Lean’s Sake: Not Aligned to Organizational Goals (3)
- February 2012 (2)
- January 2012 (12)
- 26: Legislating The Toyota Production System: Making the Application of Lean the Law (5)
- 25: Placebo Button is a Countermeasure to Some Problems (3)
- 24: Reduce Cost in Warehouse and Increase Service Level: Strategies you Can Employ Today (3)
- 17: Apple Supplier Responsibility Report: Requiring Management Systems (0)
- 16: Kaizen at AOL Broadband – You’ve Got Mail (0)
- 12: Kaizen Applied to Everyday Life (2)
- 11: Jiffy Lube Oil Change Wait Time Feels Shorter Than It Really Is (0)
- 10: Supply Chain Sustainability and the Scorecard (0)
- 09: How Manufacturing Software Can Adjust to Lean Principles (1)
- 08: tableau (0)
- 03: Moving to Nashville Tennessee (0)
- 01: Foxconn Conditions and Supply Chain Challenges (5)
- December 2011 (7)
- 12: Suggestion Box: Employee Kaizen Ideas (2)
- 09: What, Where, and How of Warehouse Management (0)
- 08: First Bag on the Belt and the Service Level Agreement (2)
- 07: Context is Important in Visual Management (0)
- 06: Toyota Supplier Portal and Advisory Panel Opinion (0)
- 05: The Toyota Mindset Book About Taiichi Ohno: A Summary (1)
- 01: Capacity Analysis, Cost and Production Analysis: A Lesson From Hamburgers (3)
- November 2011 (18)
- 30: Results Oriented Work Environment (ROWE) and Waste (1)
- 29: Toyota Sofware Failure and Quality Issues (0)
- 28: Taiichi Ohno: Standard Work Must be Practical (0)
- 23: Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation (7)
- 22: Toyota Safety Issues and Quality Advisory Panel (1)
- 21: Taiichi Ohno Quotes: Validate Truth on the Shop Floor (0)
- 17: What is Amazon’s Idea of Good Customer Service? (2)
- 16: Why Use an Inventory Management System (2)
- 15: Toyota Venza Recall: Quality Safety Advisory Board (0)
- 14: Taiichi Ohno Quotes: Do Not Act Spoiled (2)
- 10: Carnival Cruise Animal Towels – Our Family’s Experience and the Kano Model (2)
- 09: No Skateboarding Sign: A Poka Yoke Approach (0)
- 08: Defect Display Board at the Laundromat (1)
- 07: Aquarium Filter Types: A Pareto Chart (0)
- 04: Table Conversations: I Don’t Give a Fudge about Healthcare Errors (0)
- 03: Managing Hotel Waiting Lines: How One Massive Hotel Feels Small (0)
- 02: Good Customer Service Examples – Chat from Amazon (3)
- 01: Carnival Cruise Customer Service: Example of Delight (1)
- October 2011 (17)
- 31: Just in Time Simulation Using Monte Carlo Methods (1)
- 27: Toilet Seat Down or Up? This Poka Yoke Forces You to Put Toilet Seat Down (3)
- 26: Lean Deployments Should be Lean (0)
- 25: Virtual Supply Chain of the Legal Process (0)
- 24: Monte Carlo Simulation Excel on Variability and Queueing (2)
- 20: Keep Restroom Clean and Other Signs of Company Health (0)
- 19: Fedex Tracker: A Customer Facing Supply Chain Blueprint (0)
- 18: Personal Finance Chart in a Shape of a Pareto (0)
- 17: Kanban and the Operations Management Triangle (1)
- 13: Become a Guest Blogger on Shmula (0)
- 12: To Err is Human: ATM Machine Error Poka Yoke Design (1)
- 11: Defect Display Board at the Bike Trails (1)
- 10: Center of Gravity Method in Distribution Center Location (1)
- 07: Remembering Steve Jobs (1)
- 06: How to Check for Errors (1)
- 05: Taiichi Ohno Quotes – Do Not Fear Failure (0)
- 04: Queueing Theory in a Restaurant Operation (4)
- September 2011 (10)
- 29: Queueing Theory Business Application in Service and Manufacturing (0)
- 28: Taiichi Ohno Quotes on Lean Leadership (0)
- 26: Restaurant Kaizen (2)
- 20: Root Cause Analysis at NASA (6)
- 13: Dyslexia Symptoms and Treatment Through Font Manipulation (0)
- 12: Domino’s Pizza Supply Chain: Where’s My Pizza? (0)
- 08: Social Security Office Wait Times: A Lesson in Queueing (5)
- 07: Make Money or Count Money (1)
- 06: Waste of Over Information and Systemic Wastes (0)
- 05: Not Invented Here Attitude and Change Management (0)
- August 2011 (18)
- 31: Process Improvement in the Legal Industry: Improving the Practice of Law (1)
- 30: Zipcar Late Return Penalty and Variability, Utilization, Queueing (7)
- 29: Medical Records Storage: A Kaizen (1)
- 25: Six Sigma Trademark: Motorola and Google (1)
- 24: Resistance to Change (1)
- 23: Poka Yoke System Design: How To Mistake Proof Your Processes (0)
- 22: Business Process Owner – Key Items to Consider (1)
- 18: Mapping Performance Metrics: A Guide (0)
- 17: Leader Standard Work Definition, Example, Template, and Advice (3)
- 16: FMEA Template and Practical Example
- 15: Six Sigma Definition and Why You Should Care (1)
- 11: Questions A Value Stream Manager Must Ask (0)
- 10: Reduce Cycle Time with Little’s Law (2)
- 09: Mckinsey Quality Management System – a Survey (0)
- 08: Is There a Difference: Using a Paired T Test To See Significance in a Change Process (0)
- 04: Menu Item Visibility at a Mexican Restaurant Franchise (0)
- 02: Value Stream Map Symbols [video]
- 01: I’m In Clayton Christensen’s New Book: The Innovator’s DNA (0)
- July 2011 (7)
- 29: Lean Process Improvement in Government: Ron Paul (1)
- 28: Equipment Reliability and Total Productivity Maintenance (1)
- 26: Identify Defects by Shinging a Light on Them (0)
- 21: Six Sigma Kmart and Casey Anthony: Correlation is not Causation (0)
- 19: Restaurant Wait Times: The Olive Garden Survey (1)
- 12: What is Flow and Its Role in the Pillar of Respect for the Human (1)
- 11: How People Decide to Buy: The Purchase Decision Process (1)
- June 2011 (16)
- 30: Bruce Lee Training and Lessons for Lean Manufacturing (0)
- 29: Crazy Correlation: Lean Six Sigma Certification and Florida (0)
- 28: Business Process Analysis Template Download (3)
- 27: Lean Software Development: Seeing the IT and Software Development Gemba (0)
- 22: Net Promoter Score and Six Sigma: A Match Made in Business Heaven (1)
- 21: Sales Force Effectiveness: Segment Sales Reps Using Pareto (4)
- 20: Supply Chain Diagram Consists of Supply Chain Events, Destination Events, Shipping Events (0)
- 16: Clean Energy Types Forms a Pareto Chart (1)
- 14: Squeeze Water From a Dry Towel: Eiji Toyota Lean Manufacturing (0)
- 13: How To Make a Snowboard: Lean Manufacturing at Burton Snowboards [video] (0)
- 09: Information Overload: Waste of Overprocessing and Overproduction (2)
- 08: Zen Wa Isoge: If It is Good, Do it Quickly (0)
- 07: Why Lean Practitioners Hate Electronic Medical Records Software (0)
- 06: Toyota Organizational Structure: Balance Between Centralized and Decentralized Control (3)
- 03: How to Not Jack Kevorkian Your Lean Transformation (0)
- 01: Toyota Safety Recommendation from The North American Quality Advisory Panel (1)
- May 2011 (19)
- 31: Why You Should Care About The Pit Crew: Lean Healthcare and the Checklist Manifesto (0)
- 30: Seven Quality Tools (4)
- 26: Callaway Golf Lean Transformation (1)
- 25: Genichi Taguchi Contribution: A/B Testing and Design of Experiments (1)
- 24: Toyota Business Practice is the Predecessor of the PDCA Cycle (1)
- 23: Terrible Customer Service Stories (1)
- 20: Linkedin IPO: Customer Centricity and Conflict (0)
- 19: Queueing Psychology and Unexplained Delays (0)
- 18: Lean Manufacturing Tools: Concepts and Principles (0)
- 17: An Efficient Process Uses Less Energy (0)
- 16: China Manufacturing Data but 45% Made in America (1)
- 10: Taiichi Ohno Quotes: Add Your Craftiness To It (1)
- 09: Who is “Navneet Panda” in The Google Panda Update? (2)
- 09: Shopping Cart Abandonment Reasons Shows an 80/20 (1)
- 05: Startup Lessons Learned 2011: Discount Code (0)
- 05: Toyota Customer Service – Example of Overdoing It (2)
- 04: Lean Transformation Journey: Infographic of Perceptions (3)
- 03: 10 Things Osama Bin Laden Has in Common with Lean Manufacturing (3)
- 02: 4 Things You Didn’t Know About the Pharmaceutical Supply Chain (0)
- April 2011 (9)
- 18: Saatva Mattress Interview with CEO on State of Mattress Industry Disruption (1)
- 14: How to Prevent Forklift Accidents Through This Simple Poka Yoke Trick (1)
- 13: Do What You Know (2)
- 12: Pareto in the Wild: The Chinese Middle Class (1)
- 11: Substantive and Peripheral Benefits in Service versus Manufacturing (0)
- 07: Variety in Services Versus Manufacturing (0)
- 06: Variety and Variation in Service Industry versus Manufacturing (0)
- 05: Inventory in Service Industry versus Manufacturing (20)
- 04: Where Should You Build a Distribution Center (0)
- March 2011 (30)
- 29: Mark Zuckerberg: I’d Rather Them Believe the Company Was Broken (1)
- 28: 5 Life Lessons Learned from Multitasking (2)
- 24: Law and Order SVU Outcomes Forms a Nice Pareto (0)
- 23: Lean Manufacturing Concepts: The Gemba (0)
- 22: What Lean Has in Common with a Vasectomy Reversal and NCAA Basketball (0)
- 21: Taiichi Ohno Quotes: Process Automation with Human Intelligence (0)
- 18: Improving a Process That Should Not Exist is Waste (1)
- 17: Call Center Services and Customer Interactions (1)
- 16: What Every Lean Transformation Could Learn From Justin Bieber (1)
- 15: Symbiotic Relationship: The 7 Wastes are Not Equal (1)
- 14: Japan Earthquake and Tsunami 2011, a Queue, Crowd Control, How You Can Help (3)
- 10: Oprahization of Lean Manufacturing (6)
- 08: Pull Systems, Push Systems: The Paper Airplane Game (10)
- 07: Sortation Conveyor (0)
- 07: Trolley Conveyor System (1)
- 06: Tow Conveyor (0)
- 06: Cart on Track Conveyor (0)
- 06: Vertical Conveyor (0)
- 06: Pneumatic Conveyor Systems (0)
- 06: Screw Conveyor Systems (0)
- 06: Vibrating Conveyor Systems (0)
- 06: Bucket Conveyor System (0)
- 06: Troughed Belt Conveyor in Warehousing (0)
- 06: Magnetic Belt Conveyor (0)
- 06: Flat Belt Conveyor (0)
- 06: Slat Conveyor (1)
- 06: Chain Conveyor Systems (0)
- 05: Roller Conveyor (0)
- 05: Wheel Conveyor (0)
- 05: Chute Conveyor (2)
- February 2011 (5)
- January 2011 (16)
- 31: Lean Finance (0)
- 28: Kaizen Training (0)
- 24: Pareto in the Wild: Emergency Room Statistics – Visits by Race (1)
- 21: Lean A3 Examples in Healthcare – Lean for Haiti (1)
- 18: Lean Logistics Management – Reduce Supply Chain Complexity (0)
- 17: Six Sigma Black Belt Certification: Eye of the Beholder
- 17: UPS vs FedEx: Logistics Showdown (0)
- 14: Lean Six Sigma: Elements of CONTROL
- 12: Lean Manufacturing Certification – Questions and Answers (0)
- 10: Lean for Office Processes (1)
- 08: How Saatva Luxury Mattress Reduces Complexity [video] (0)
- 07: Marc Onetto: Lean and Six Sigma at Amazon.com (3)
- 06: Taiichi Ohno Quotes: Teach Others to Think for Themselves (7)
- 05: Applying Little’s Law to Business (0)
- 04: Queueing Theory Definition, Equations, and Applications (0)
- 03: Simultaneous Production and Consumption in Service, Not Manufacturing (0)
- December 2010 (23)
- 30: Restaurant Visual Management System – The Coffee Lid (3)
- 29: Lean Six Sigma: Elements of IMPROVE
- 28: Lego Factory Tour and Manufacturing of the Bricks (0)
- 24: Taiichi Ohno Quotes: Let the Student Answer His Own Question (3)
- 23: Foursquare Checkin Data Forms a Pareto of Where People Shopped (0)
- 22: Taiichi Ohno Quotes: Wastes Hide, Disclose all Mistakes (0)
- 21: Hajj: Eid ul-Adha and Queueing at a Massive Scale (0)
- 20: Difference Between Manufacturing and Service (4)
- 17: Shoulders of Giants: Sakichi Toyoda (0)
- 16: Chasing Value or Chasing Costs (0)
- 15: Water Consumption Statistics Forms a Pareto Chart (0)
- 14: Obvious Advice: GM CEO, Don’t Insult the Customer (0)
- 13: Kaizen for Personal Improvement (1)
- 10: Queueing Theory Books (0)
- 10: Action Plan Template for DMAIC Projects (0)
- 09: Solution Selection Matrix (0)
- 08: Benchmarking Definition: Best Practice, Pros, and Cons (2)
- 07: Starbucks Waiting Time and Lean Operations (3)
- 06: Starbucks Cultural Change and Resistance (3)
- 05: The Toyota Mindset Book Review and Thoughts on Taiichi Ohno (0)
- 04: Shoulders of Giants: Walter Shewhart (0)
- 02: Lean Fulfillment and Packaging (0)
- 01: White Truffle Oil Supply Chain: How Does This Fancy Mushroom Get Around? (1)
- November 2010 (23)
- 30: Warehouse Management Metrics (1)
- 29: CyberMonday: Avoid the Lines (0)
- 29: Lean Six Sigma: Elements of ANALYZE
- 26: Thanksgiving Day Sale and Mob Mentality and Queueing Environments (2)
- 26: Warehouse Management Processes (2)
- 24: Pareto in the Wild: Thanksgiving Edition (0)
- 23: Gilt Groupe, Rue La La, Fulfillment Operations [video] (3)
- 22: Pareto in the Wild: Cyber Monday 2010 and Black Friday 2010 (0)
- 22: Lean Six Sigma: Contingency Table and Chi Square Test (1)
- 19: Everyday Poka-Yoke: Baby Stroller Fail (0)
- 18: Waiting Line Management: Costs Function and Service Level (1)
- 17: Diapers Used in a Year Forms a Poopy Pareto Chart (0)
- 16: Lean Manufacturing Guide Easy Reference (0)
- 15: Crowd Control, Queueing, and Violence (2)
- 11: Many Trampoline Parts is Not Good Design (1)
- 10: Hamburgers Eaten Per Year Forms an Obese Pareto Chart (1)
- 09: Meg Whitman Election Fail: 10 Things She Could Have Bought with $175 Million (0)
- 08: Lean Six Sigma in India and United States (1)
- 05: Superfoods List to Help You Become a Better Leader (0)
- 04: Lean Management and Outsourcing: Risks and Benefits (0)
- 03: The Things we Sugar Coat (0)
- 02: Texting by Age Statistics Shows a Clear Pareto 🙂 (0)
- 01: Where Six Sigma is More Popular Than Justin Bieber (1)
- October 2010 (24)
- 29: Mixed Martial Arts and Kaizen (0)
- 28: Blockbuster Video Bankruptcy: A Lesson in Customer Experience (0)
- 27: 5 Reasons Why Customers Leave (0)
- 26: Lean History and Timeline
- 26: Inventory Carrying Costs Formula: How Much Does Inventory Really Costs? (0)
- 25: Body Language Facial Expression Can Build Trust (0)
- 22: Shibumi Strategy, Matt May (0)
- 21: Starbucks Lean Operations and Transformation (3)
- 20: Management Improvement Carnival #113 (0)
- 19: Starbucks Lean Process Improvement: Why Now? (0)
- 18: Bloomberg Government Kanban Board (1)
- 15: Part 1: What Lean Manufacturing at Starbucks Has in Common with Barack Obama (0)
- 14: Transparent Business Model: Run a Business Like an Aquarium (0)
- 14: Inside Look at 15 Amazon.com Fulfillment Center Videos (0)
- 13: What is a Warehouse Management System? [video] (2)
- 13: Averages Do Not Describe Individual Experience (0)
- 12: Toyota Financial Services Effortless Customer Experience (0)
- 11: Dog Psychology and Human Motivation: Daniel Pink on What Motivates Us (0)
- 08: The Deming Chain (0)
- 07: How to Write an Effective Problem Statement in Six Sigma
- 06: Leadership Lessons from Rocky Balboa and Sylvester Stallone (0)
- 05: Portfolio of Initiatives: A Lean Six Sigma Strategic Approach (0)
- 04: 20+ Lean Manufacturing iPhone Apps and Six Sigma (2)
- 01: Call Center Experience Can Lead to Loyalty and Revenue (0)
- September 2010 (35)
- 30: Change Management is Like Potty Training (0)
- 29: ERP, MRP, Kanban, Pull System, and Vending Machines (0)
- 28: Hundreds of Angry Moms: Similac Baby Formula Recall (1)
- 27: Lean Six Sigma: A Dose of Positivity (0)
- 24: Lean Manufacturing Plant Floor Guide Book Review (0)
- 23: Cigarette Sin Tax: What We Can Learn from Motivation (3)
- 22: Medical Alert Symbol for Emergencies Visual Management (2)
- 21: Forbes Billionaire List Forms a Clear Pareto (0)
- 20: The MEASURE Phase
- 18: How to Respond to Adversity? Bitter Part or Better Part (0)
- 17: Book Review: The Visual Factory (0)
- 16: Back to School Shopping and Revenue Loss from Frustrated Customers that Wait in Line and Decide to Leave (1)
- 15: Book Review: The Best Service is No Service (0)
- 14: Old Spice Guy: 5 Lean Thinking Lessons (1)
- 13: Popular Lean Six Sigma Books (0)
- 12: 10 Tips to Increase Creativity (2)
- 11: Prioritization Matrix (0)
- 10: Lean Six Sigma Events Guide 2010 (1)
- 10: Lean Healthcare Time and Motion Study: How Do Nurses Spend Their Time (4)
- 09: The Lean Dentist: Book Review of Follow the Learner (0)
- 09: Lean Startup: Intimate Customer Understanding (1)
- 09: Book Review: Lean Six Sigma Logistics (0)
- 08: Shigeo Shingo Kaizen and the Art of Creative Thinking Book Review (0)
- 08: Lean Startup Organizational Design: The Customer Development Team (0)
- 08: Kaizen Sustainability: A Lean Approach to the Environment (2)
- 07: Lean Cost Savings and Profit=(Price-Cost) Explained (0)
- 07: Lean Startup Customer Discovery (0)
- 06: Customer Development, Company Building, Standard Work (0)
- 05: Lean Startup Don’t Seek Publicity Too Soon (0)
- 04: Founders and Engineers as the Sales Team (0)
- 04: Book Review: Implementing Six Sigma (0)
- 03: Lean Startup Customer Development Process (0)
- 02: Lean Startup Customer and Market Risks (0)
- 01: Visual Management, Color Psychology, and Decision Making (0)
- 01: Lean Startup Customer Development Approach (0)
- August 2010 (27)
- 31: Check Sheets
- 30: Your Baby is Ugly (0)
- 30: Red Bead Experiment: Part 6
- 29: Book Review: Whaddaya Mean I Gotta Be Lean (0)
- 28: Red Bead Experiment: Part 5
- 27: Lean for Service Operations: Improving Healthcare (0)
- 26: Gemba Kaizen Leadership: They Must Increase, I Must Decrease (0)
- 26: Red Bead Experiment: Part 4
- 25: Video: Toyota Lexus RX Factory, Cambridge, Ontario, Canada (0)
- 24: Red Bead Experiment: Part 3
- 23: Red Bead Experiment: Part 2
- 22: Red Bead Experiment: Part 1
- 21: Control Chart Excel Download Template (2)
- 20: Run Chart (0)
- 19: Jeff Bezos: It is Harder to be Kind than Clever (0)
- 18: Blendtec: Genchi Genbutsu and Visual Management (3)
- 17: Jeff Bezos Focus on Controllable Inputs (2)
- 17: The Lean Startup, Video Interview, Eric Ries, Part 2 (0)
- 16: Book Review: The Four Steps to the Epiphany (1)
- 15: The Lean Startup, Video Interview, Eric Ries, Part 1 (1)
- 14: Clinical 5S for Healthcare Book Review (0)
- 13: Recaptcha As an Example of Innovative Problem Solving (3)
- 12: Do Not Do 5S – Yet (4)
- 11: Majority Rule in Social Networks (4)
- 10: The DEFINE Phase
- 09: Duke Kahanamoku – Ride the Wave, Not the Board (0)
- 08: Red Bead Experiment Instructions (0)
- July 2010 (40)
- 31: PDCA and DMAIC Comparison: Similarities and Differences
- 30: Before Checking Email, Go To The Gemba (0)
- 29: Take The Stairs (0)
- 28: Lean Restaurant Management: Reduce Steps and Time (1)
- 27: Venture Capital and Overproduction (1)
- 26: Solution in Search of a Problem (1)
- 25: Lean is Easy to Understand, Hard to Do (0)
- 24: Don’t Forget: Unhappy Employees Unhappy Customers (0)
- 23: Genchi Genbutsu: Don’t Talk to the Inmates (0)
- 22: Genchi Genbutsu: Leaders Develop Other Leaders (0)
- 21: Qwest Customer Service NPS Loyalty Program: Irony of the Detractor (1)
- 20: Shoulders of Giants: Toyoda Automatic Loom (0)
- 19: Visual Management: Lawn Mower Maintenance Chart (2)
- 18: Lean Culture is about “How” (0)
- 17: The Seven Wastes of Human Resources [video] (2)
- 17: Suppliers, Inputs, Process, Output, Customers (SIPOC Diagram)
- 16: Genchi Genbutsu Can Help Us Develop Empathy (0)
- 16: Stakeholder Analysis
- 15: Genchi Genbutsu Principle: We Can Us See Problems Clearly (0)
- 15: Voice of the Customer Example and Explanation
- 14: Lean Six Sigma: The DMAIC Framework (0)
- 14: PDCA Cycle and A3 Problem Solving (1)
- 13: Arlington National Cemetary Grave Mix Up (0)
- 13: Affinity Diagram in Six Sigma DMAIC Projects
- 12: Air Pillows Shipping is Waste (1)
- 12: Purpose of CTQ Metric and How to Create a Critical to Quality Tree
- 11: Occupational Safety in a Warehouse (0)
- 10: 7 Waste Hide in Plain Sight (0)
- 09: Overdoing Visual Management: Urinating in Elevators (1)
- 08: The Twilight Saga Movies and Waiting Line Psychology (2)
- 08: Lean Six Sigma Safety Management: An Example from Toyota (0)
- 07: Lean and Six Sigma History: A Common Starting Point (3)
- 06: Acquisitions of Amazon, Yahoo, Microsoft, Google (0)
- 06: Lean or Six Sigma? (3)
- 05: Lean Consumption Consumption Mapping Summary (0)
- 04: Lean Service Examples: Aggregate Services and Solutions (0)
- 03: How to Speak to An Accountant: Cost of Poor Quality and Lean (2)
- 02: Lean for Service Training: Provide to the Customer What they want, Where they want it, and When (0)
- 01: The CEO Drives the Brand and Culture (2)
- 01: Lean for Service Organizations: What the Customer Wants (1)
- June 2010 (32)
- 30: Lean Services: Provide Exactly What the Customer Wants (0)
- 29: Lean Service: Customer Value and Don’t Waste the Customer’s Time (1)
- 28: Using 5 Whys to Write Customer Support Help Desk Pages (1)
- 27: Bathroom Cleanliness as Indicator of Company Conditions (7)
- 26: Genchi Genbutsu Can Help Us Develop Better Judgment (0)
- 25: Flow Means Process Steps that Add Value (1)
- 24: iPhone 4, iOS 4.0: Scare Away The Customer (0)
- 24: Lean Consumption: Solve the Customer Problem Completely (1)
- 23: Lean for Service Operations Principles (2)
- 22: Lean Practitioners at an Ivory Tower (0)
- 21: Confusing Visual Hospital Management System (1)
- 20: Reconciling Lean and The Theory of Constraints (5)
- 19: Genchi Genbutsu: Data versus Facts (0)
- 18: Fundamentals of Lean Six Sigma: Can Lean and Six Sigma Co-exist? (0)
- 17: The Theory of Constraints Fundamentals (3)
- 16: Case Study: Improving Sealy, Matress and Bedding Products (0)
- 15: In a Glance: Oil Spill Animals Affected Chart (2)
- 14: Implementing Checklists: Centralized or Decentralized (1)
- 14: Lean in Medical Device Manufacturing: A Case Study (0)
- 13: Visual Management Principle: No Standard No Kaizen (0)
- 12: Oil Spill, My Home (0)
- 11: Positive Variance and Standard Work (0)
- 10: Lean Manufacturing in Automotive Industry for Aftermarket Parts (0)
- 09: Visual Management Principles: Make it Obvious (0)
- 08: Ring Fence 100 Days: Private Equity Operational Improvement (0)
- 07: Visual Management Principles: Make Problems Visible (0)
- 06: Everyday Poka-Yoke: Door Knob Safety (1)
- 05: Private Equity Lean Manufacturing Example and Approach (0)
- 04: The Seven Wastes of Lean Product Development [video] (1)
- 03: Corporate Renewal Strategy Using Lean (1)
- 02: 7 Wastes of the Medical Billing Process (2)
- 01: Work in Process Software Development: How to Manage WIP Using Little’s Law to Deliver Software Faster (0)
- May 2010 (23)
- 30: A Fulfillment Center is a Queueing System (1)
- 28: Sears Customer Service, Hall of Shame (3)
- 28: Lean and Theory of Constraints – either/or? (2)
- 27: Advice on How to Improve Sears Customer Experience (0)
- 26: The Seven Wastes of Paid Search Marketing (1)
- 25: Sears Field Services Impact on Customer Experience (0)
- 24: The Seven Wastes of Lean Affiliate Marketing [video] (2)
- 23: Motivation Matters More Than Ever (0)
- 21: Sears Customer Experience: Dishwasher Installation Nightmare (27)
- 21: Call Center 7 Wastes: What are they and How to Eliminate Them (5)
- 20: How Are Waiting Lines Shaped Between the East and West? (0)
- 19: Customer Experience, Kano, Basics, and Shiny Objects (0)
- 18: Visual Management Eliminates Barriers to Sales (0)
- 17: Seven Wastes of Lean Office [video] (1)
- 16: Seven Wastes of Lean in the Environment [video] (1)
- 14: The Seven Wastes of Software Development [video] (2)
- 11: Stand in a Circle Exercise, 5 Whys, and a Call Center (1)
- 10: 5 Whys on Mexican Food Wrong Order (0)
- 07: Overproduction and 7 Wastes for the Environment (0)
- 05: Fun and Delightful: BMW Supply Chain Management (1)
- 04: Leadership Growth Model: Some Growth is not Visible and What we Can Learn from the Bamboo Tree (4)
- 03: Precision, Accuracy, Measurement System (0)
- 02: 5 Whys for Entrepreneurs (0)
- April 2010 (12)
- 30: Process Control and Luck (6)
- 29: Quality of Care in Nursing Homes: The Subtle Clues (2)
- 26: Brainstorming: How To Use The Issue Tree (1)
- 23: Standard Work in Lean Six Sigma: No Standard, Then No Kaizen
- 22: How to Add Value at Work: High Yield, Low Maintenance (1)
- 19: Kanban Flow as Nature Intended (1)
- 16: Poka Yoke Hospital Example: Don’t Steal My Pen (0)
- 14: McDonald’s Flow Chart of Calories (0)
- 13: Creating a Healthy Corporate Culture (1)
- 13: Open Heart, Empty Stomach, and SMED (0)
- 08: Child Adoption Process and Waiting Time Psychology (1)
- 02: Visualizing Decision Making Complexity (1)
- March 2010 (6)
- 31: A Bracket is a Queue (0)
- 26: Same Process, Different Context (0)
- 08: Happy Workers is the Result of Lean Leadership (19)
- 07: How to Add Value to Business and the World (1)
- 05: Happiness Project – Interview with Gretchen Rubin, Part 2 (0)
- 04: Happiness Project – Interview with Gretchen Rubin, Part 1 (0)
- February 2010 (4)
- January 2010 (4)
- December 2009 (1)
- November 2009 (7)
- 25: Personal Kanban Board: Family Kanban Chart (4)
- 24: Extraordinary Response (1)
- 22: When Leading Change Management Initiatives, Watch Out for Complacency (0)
- 19: Hoshin Kanri is True North (2)
- 17: Homogeneous Innovation (2)
- 11: IDEO Design Thinking or Dichotomous Thinking (0)
- 08: A Transformation Story and Change Management (0)
- September 2009 (3)
- August 2009 (4)
- July 2009 (1)
- June 2009 (2)
- May 2009 (2)
- 26: Jeff Bezos Kaizen: The Source of Dirt (1)
- 12: Total Company Involvement (0)
- April 2009 (3)
- March 2009 (3)
- February 2009 (3)
- January 2009 (7)
- 29: How To Be A Human (18)
- 23: Jeff Bezos and Root Cause Analysis (17)
- 19: Tony Hsieh, CEO of Zappos, Summary (0)
- 17: How to Learn Six Sigma? (0)
- 16: When Self-Help Does Not Help (1)
- 14: Inverse Relationship Between Blog Posts Frequency and Tweet Frequency (5)
- 11: The Guy Kawasaki Firehose, AKA, His Twitter Feed (32)
- December 2008 (7)
- 27: Factorial Equations of a Tweet (3)
- 23: Tony Hsieh, CEO of Zappos, Part 5 (0)
- 22: Tony Hsieh, CEO of Zappos, Part 4 (0)
- 19: Tony Hsieh, CEO of Zappos, Part 3 (0)
- 17: Shipping Email Notification: Customer Delight Examples (2)
- 16: Tony Hsieh, CEO of Zappos, Part 2 (1)
- 15: Tony Hsieh, CEO of Zappos, Part 1 (1)
- November 2008 (3)
- 26: [Interview] Ask Tony Hsieh, CEO of Zappos (20)
- 17: Law of Instinct (6)
- 07: Too Many Cooks in the Kitchen (5)
- October 2008 (6)
- 31: How Twitter Solves Voter and Other Types of Information Asymetry (1)
- 28: Sarah Palin Wardrobe Break-Even Analysis (1)
- 20: The Role of The Warehouse in eCommerce and eRetailing: Trade-off and Benefits (0)
- 18: Tesla Motors is not Toyota: A Contrast in Disrespect and Respect of People (1)
- 16: Sarah Palin Linguistic Analysis Shows Clear 80/20 Pareto (2)
- 08: Customer Service Complaints are Symptoms, not Root Causes (0)
- September 2008 (2)
- August 2008 (2)
- July 2008 (4)
- June 2008 (4)
- May 2008 (2)
- April 2008 (5)
- March 2008 (4)
- February 2008 (5)
- 25: Abraham Lincoln on Genchi Genbutsu (2)
- 24: Science Behind the Amazon 2 Pizza Teams: Lost-in-Translation with Too Many Cooks in the Kitchen (0)
- 21: Fun With The 2×2, Happiness Edition (2)
- 07: Environmental Lean Solutions: Case Study from Toyota (3)
- 02: Attitude While Waiting and Psychology of Queueing (0)
- January 2008 (6)
- 25: Visual Management and Self-Reliance (6)
- 22: I’m Nobody Special, But I’m Speaking Anyway (0)
- 17: Why Humility is Required in the Practice of Lean (1)
- 14: The Hidden Factory: Would the Customer Pay for That? (5)
- 13: Overmanaged and Underled is Not Lean Leadership (7)
- 09: Visual Identity Using Icons: The Floppy Disk Save Button (4)
- December 2007 (5)
- November 2007 (9)
- 18: Featuritis and the Customer Experience (3)
- 17: Bottlenecks and Fast Food (0)
- 11: Ask Mary Poppendieck Anything! (13)
- 09: We Adopted a Baby Girl (4)
- 07: Aza Raskin on Cooperation Throwing Things Over the Fence (1)
- 06: Aza Raskin on Google Search Results and How He Invented the Infinite Scroll (0)
- 06: Vision in Leadership: Raise the Dust, then Complain About It (1)
- 03: Poka Yoke in Medicine: War Goggles and Eye Injuries (1)
- 01: Impact of Variability on Process Performance and the Queue (0)
- October 2007 (5)
- 30: The Basics Perfect or Engendering Loyalty? or Both? (1)
- 23: Waiting in Line for a Haunted House (3)
- 19: Hacking at Branches or Striking at the Root? (1)
- 13: Shoulders of Giants: Armand Feigenbaum Quaity Philosophy (0)
- 07: Jeff Bezos Interview: He Discusses Defect Reduction and Lean and Six Sigma (3)
- September 2007 (6)
- 24: Genchi Genbutsu and Tipping Point Leadership (0)
- 19: Speaking at WCBF Six Sigma Summit 2008 (2)
- 18: Smooth Flow, Memory Simple, Motion Simple (0)
- 17: On Leadership and Horses (2)
- 11: Colin Powell on Leadership (5)
- 02: Perceived Value versus Actual Value (2)
- August 2007 (7)
- 27: The Gemba Dojo (3)
- 26: Aza Raskin on Feature Bloat & Clutter (0)
- 21: Aza Raskin on Quasimodal Design & The ATM (2)
- 19: Aza Raskin on Software Poka Yoke and Humane Interfaces (1)
- 17: Wing Chun Techniques and Applications to Lean (1)
- 15: Advisory Board at iSixSigma Magazine (3)
- 12: A Lean Case Interview (12)
- July 2007 (2)
- June 2007 (8)
- 21: Humane Interface – Ask Aza Raskin Anything! (12)
- 19: Ethnography Examples and Go and See in Lean Manufacturing (2)
- 15: When Bad Things Happen to Good Teams (0)
- 15: Accelerated Life Testing and Supplier Development (1)
- 14: Kaizen-ed Out of a Job (2)
- 14: Process Capability Cpk, Workout, & Witch Hunts (0)
- 09: Lean for Software (0)
- 05: Complexity Creep will Ruin Your Business (2)
- May 2007 (8)
- 30: Six Sigma, Lean, and Executive Satisfaction (2)
- 25: Six Sigma for Dummies: Interview with Craig Gygi (20)
- 22: Reacting to Visual Cues (4)
- 21: eBay and Toyota: Respect for People (2)
- 18: The Mind of Jeff Bezos (2)
- 10: Waiting in Line to Pump Gas Doesn’t Feel Long When You Watch TV (4)
- 08: Jacob’s Oven and Lean (5)
- 03: Pareto Analysis Excel Model is Not Difficult – Learn How (1)
- April 2007 (13)
- 30: Book Review: The Five Dysfunctions of a Team (1)
- 26: Quasi-Lean at a Call Center (0)
- 22: Genchi Genbutsu Communication and Communication Breakdown (2)
- 20: Mirrors Reduce the Average Waiting Time for Elevators – Emotionally, but not Physically (1)
- 19: Deming’s 14 Points and Home Building (1)
- 16: “Ask ‘Why’ Five Times About Every Matter” (1)
- 12: How Many Kanban Cards are Needed: Kanban Types and Analytical Sizing (2)
- 07: Qualitative Variation Grid Example (0)
- 07: Queueing Theory and Terrorism (0)
- 06: Attacking Business Complexity at Heinz Corporation (1)
- 06: Lean for Hospitals: Allegheny Medical Center From Factory Floor to the Hospital (1)
- 03: Zero Defects Concept is Wrong Approach Unless You Use Poka-Yoke (12)
- 02: Multi-Tasking Leads to Lower Productivity (9)
- March 2007 (16)
- 29: Disneyland Wait Times and Queueing Theory and Impact of Fast Pass (7)
- 27: How to Manage Variation
- 26: Wait Time Psychology at Disneyland (6)
- 24: Unarticulated Customer Needs (2)
- 23: Ford’s Contribution to Just-In-Time (0)
- 23: Improving Patient Flow with Lean Healthcare at Flinders Medical Centre (1)
- 23: The DMAIC Framework
- 18: Lean at Virginia Mason Medical Center (3)
- 16: Managing Constraints and Bottlenecks Under Peak Volumes (0)
- 15: Smooth Flow, Memory Simple, Motion Simple (0)
- 14: Takt Time in Service Operations: An IRS Tax Operation Example (5)
- 12: Toyota A3 Report Example [video] (14)
- 12: Learning Curve Theory Calculations and Applications (2)
- 07: Genchi Genbutsu and the Toyota 4Runner (0)
- 05: Nanda Gauri: Interview with Inventory of Clocky (0)
- 01: Youtube Upload Processing and Queueing Theory (1)
- February 2007 (11)
- 28: Toyota Word of Mouth Marketing (0)
- 27: The Toyota Product Development System Principles (2)
- 26: Lean Principles Go and See: Genchi Genbutsu and Toyota Sienna (2)
- 24: Lean for Software: Interview with Mary Poppendieck (0)
- 23: The Toyota Code of Conduct (0)
- 21: The Interface is the Product (0)
- 18: Living with the Suboptimal (1)
- 13: Process Cycle Efficiency Formula and Example (2)
- 10: The Stand-Up Meeting, a Lean-to-Agile Lexicon (2)
- 07: Start with the Customer, and Work Backwards (1)
- 02: Productivity and Efficiency Calculations for Business (8)
- January 2007 (14)
- 29: Clipart Microsoft – How to Create a Dumb Presentation (3)
- 28: Toyota Factory Tour and Mini Assembly Line (2)
- 24: The Bullwhip Effect and the Beer Distribution Game (2)
- 23: The 8th Type of Muda (0)
- 23: Weighted Moving Average Forecasting Methods: Pros and Cons (2)
- 22: Introduction to Business Forecasting and the 4 Laws to Always Remember (0)
- 22: Comment on Qwest Customer Service (35)
- 18: Apple iPhone Supply Chain Analysis: All Roads Lead to China (15)
- 17: Bill Marriott Leadership: The Gemba Walk (2)
- 15: Targus – Excellent Customer Service (1)
- 11: Amazon Packages Shipped Per Day (1)
- 06: Book Review: The Inmates are Running the Asylum (0)
- 05: Toyota Motor Corporation: Company History (8)
- 03: Examples of Variation: Customers Feel the Difference (5)
- December 2006 (7)
- 29: Service Defects at Los Hermanos Restaurant (1)
- 14: Visible Supply Chain Means Traceability and Accountability (2)
- 11: Google Adsense Click-Fraud: Measurement System Analysis and Insufficient Metrics (2)
- 08: Remembering Milton Friedman (1)
- 07: SIPOC Diagram: Metrics? What Metrics?
- 05: Why People Visit Amazon.com (1)
- 04: Batch-and-Queue or Single-Piece Flow in Peanut Butter and Jelly Sandwich Making (19)
- November 2006 (12)
- 30: Role of Complexity in Business: The Silent Killer (0)
- 27: Product Development Process and Application of Little’s Law (1)
- 25: Book Review: Venture Capital and Private Equity a Casebook (0)
- 16: Stories of Adoption: We Adopted a Baby Boy (6)
- 16: Your Customers Don’t Feel The Average (0)
- 14: Jeff Bezos’ Risky Bet Isn’t New (2)
- 13: How to Recognize a Bottleneck or Constraint in a System (1)
- 10: Psychology of Queueing & Build-A-Bear Workshop (1)
- 09: The Art of Potty Training Twins (2)
- 08: Kanban, Takt Time, & All-You-Can-Eat Meat (1)
- 07: Statistical Process Control Techniques – Why You Should Care (4)
- 04: Consensus, Committees, Paralysis, & Digraphs (1)
- October 2006 (11)
- 31: Travel Time is Non Value Add (0)
- 31: My Early Morning Muay Thai Workout Routine (3)
- 30: Jack Welch & The Boston Globe, Final Chapter (0)
- 27: Disambiguating “Google” (1)
- 26: Jack Welch & The Boston Globe, Part 2 (0)
- 25: Jack Welch & The Boston Globe, Part 1 (0)
- 23: Before Pinterest, there was Kaboodle: Interview with Brian Hansen (0)
- 20: Call Centers as Queueing Systems (0)
- 16: What is Waste? (1)
- 13: The Junk Mail Business Model (0)
- 10: The 33 Strategies of War Book Review by Robert Greene (0)
- September 2006 (10)
- 22: Lean Management Folks Says Walk-in Clinic Improves Patient Care (1)
- 20: Toyota Information Technology (2)
- 19: Bad Breath and Good Design (0)
- 15: BlackBerry Addiction and The Simple Life [video] (7)
- 14: How to Apply the Profit Tree Framework for Revenue and Costs (2)
- 13: Cars for Big Families: GMC Yukon XL or Chevy Suburban [video] (7)
- 12: On Time-Traps and Waste (1)
- 08: Digg as a Game: Applying Game Theory to Digg and Voting Systems (14)
- 07: Elements of Wait Time Psychology (0)
- 02: Applied Regression Analysis on Absenteeism and Service Level (6)
- August 2006 (9)
- 31: Powerpoint Tufte Nasa: Devoid of Meaning (1)
- 28: Book Review: Implementing Lean Software Development (0)
- 26: Team Dynamics: Size Matters Redux (3)
- 24: 5S (6)
- 21: Interview with Mary Poppendieck and Role of Lean Leadership (12)
- 19: eCommerce Shipping Strategy: Delivery Times and the Supply Chain (0)
- 18: Neighbor Dog Pooping On My Lawn (135)
- 16: Root Cause Analysis Example (3)
- 14: Queueing Theory Calculations and Examples (8)
- July 2006 (10)
- 31: The Long Tail Pareto Ad Nauseum (4)
- 25: Scrum at Yahoo! (1)
- 24: Focus on the Customer (2)
- 19: Software Development: Agile, Team Size and Dynamics (1)
- 17: The Guerrilla War Of The Mind Strategy by Robert Greene (0)
- 14: His Chin was Criticized: Market Segmentation (1)
- 11: Kumbaya Leadership (7)
- 07: Doing Ethnographic and Observational Research (0)
- 06: Krispy Kreme Process and Aspects of Lean (2)
- 02: Shmula Goes Camping: Drum-Buffer-Rope and Theory of Constraints (4)
- June 2006 (9)
- 29: The Wisdom of Crowds (1)
- 26: The Pareto Principle
- 26: Don’t Waste the Customer’s Time (5)
- 22: Customer-focused Product Management (1)
- 20: Customer Obsession: In Real Time (0)
- 19: The Polarity Strategy from 33 Strategies of War (0)
- 15: Queueing Theory and Little’s Law for Service Operations (5)
- 14: Military Lessons in Leadership (0)
- 01: Interview with Spencer Rascoff on Innovation at Zillow (2)
- May 2006 (3)
- April 2006 (5)
- 30: MWI Helps Brands with SEO (0)
- 28: Startup Company Tackles Diabetic Retinopathy Treatment (0)
- 26: World of Warcraft Game: The xFire Gaming System Interview with Ryan Kiskis (0)
- 23: Fired from Google: Interview with Mark Jen on Self-Esteem and Innovation (3)
- 20: Word of Mouth: Interview with Samuel Clemens of Bzzagent (2)
- March 2006 (1)