A dirty restroom delivers a message of respect. Â A dirty restroom is a top-level indicator for what is important to a company and can give us an indication of the condition of the rest of the company – even financial, employee morale, market conditions.
Yes, I’m claiming something big. Â Let me explain.
For example, Restroom or Bathroom conditions can serve as a barometer for what type of service one can expect at a restaurant or fast food chain.
What if we visit the restroom before we order food?
To illustrate, below is an example of a bathroom I visited recently. Â Unfortunately, I visited this bathroom after I had already ordered my meal. I would have decided otherwise if I had seen this bathroom prior to ordering lunch.
In the words of a psychologist explaining human reactions to uncleanliness1:
Dirty restrooms can trigger â€œanxiety and avoidanceâ€ in guests, says Wade Rowatt, associate professor of psychology at Baylor University. The facilities can serve as a â€œcueâ€ that an establishment is poorly managed or has a sloppy staff.Â â€œIf the restroom isnâ€™t taken care of, why wouldÂ anything else they offer be something Iâ€™d want to consume?â€ Rowatt said.
Even though the image above wasn’t completely bad, it shows an element of sloppiness in their business and operation. Â What if they are sloppy in their meal preparation also?
It’s Your Turn
Do you agree or disagree? Â What do you think? Â Do you have examples you’d like to share?
- restroomnews.com/restroom-cleanliness-affects-businesses/ ↩