A dirty restroom delivers a message of respect. A dirty restroom is a top-level indicator for what is important to a company and can give us an indication of the condition of the rest of the company – even financial, employee morale, market conditions.
Yes, I’m claiming something big. Let me explain.
For example, Restroom or Bathroom conditions can serve as a barometer for what type of service one can expect at a restaurant or fast food chain.
What if we visit the restroom before we order food?
To illustrate, below is an example of a bathroom I visited recently. Unfortunately, I visited this bathroom after I had already ordered my meal. I would have decided otherwise if I had seen this bathroom prior to ordering lunch.
In the words of a psychologist explaining human reactions to uncleanliness1:
Dirty restrooms can trigger “anxiety and avoidance” in guests, says Wade Rowatt, associate professor of psychology at Baylor University. The facilities can serve as a “cue” that an establishment is poorly managed or has a sloppy staff. “If the restroom isn’t taken care of, why would anything else they offer be something I’d want to consume?” Rowatt said.
Even though the image above wasn’t completely bad, it shows an element of sloppiness in their business and operation. What if they are sloppy in their meal preparation also?
It’s Your Turn
Do you agree or disagree? What do you think? Do you have examples you’d like to share?
- restroomnews.com/restroom-cleanliness-affects-businesses/ ↩