Reading: The Secret Sauce of Success Have you ever thought about what one habit ultra-successful people have in common? Sure you have! We look up to highly successful people as mentors and guides to the path of our own success. Everyone looks at them and studies their habits to learn the secret sauce’ of just […]
Book Reviews on Customer Experience, Service Design, Leadership, and Lean
The Toyota Mindset Book Review and Thoughts on Taiichi Ohno
Enna Publishing was kind enough to send me several complimentary books with no obligation to read or to keep them. Every once in a while, I’ll receive a book that I’m excited about reading. The Toyota Mindset is one of those. The Toyota Mindset was written by Yoshihito Wakamatsu who worked directly under Taiichi Ohno. […]
Lean Manufacturing Plant Floor Guide Book Review
Several years ago, I bought Lean Manufacturing: A Plant Floor Guide. Since that time, I’ve found myself turning back to the book for help, guidance, and general information as I help individuals and organizations achieve a higher level of performance through the implementation of Lean Thinking. Here’s the product description found on Amazon: Written by […]
Book Review: The Visual Factory
This book is for relevant for all Lean Manufacturing Consultants interested in 5S, visual management systems, visual workplace, or interested in seeing visual factory examples, then this book is for you. It shows some wonderful Visual Factory Examples. Here are a few reviews from Amazon: Michael Greif has written a book on lean principles long […]
Book Review: The Best Service is No Service
I quickly finished a complimentary copy of of The Best Service is no Service by David Jaffe and Bill Price. In general, I think the book is good; it borders on common sense – which is good, especially since customer service is an industry where there is very little common sense to be found. Here […]
The Lean Dentist: Book Review of Follow the Learner
Several months ago I finished Dr. Sami Bahri’s (The Lean Dentist) book Follow the Learner: The Role of a Leader in Creating a Lean Culture. I’m grateful to the Lean Enterprise Institute (LEI) for providing me with a free copy (as well as several other books they’ve sent me). This post is my review of […]
Book Review: Lean Six Sigma Logistics
J. Ross Publishing sent me a whole box full of complimentary books to read and review (Thanks!). Of the books in that box, Lean Six Sigma Logistics was really good. I recommend this book to anybody working in supply chain, fulfillment and distribution, logistics, transportation – AND – is interested in applying Lean Thinking to […]
Shigeo Shingo Kaizen and the Art of Creative Thinking Book Review
I finished Shigeo Shingo’s Kaizen and the Art of Creative Thinking a long time ago. This post is my short review of his book. In general, I thought the book was very good. The lessons contained therein are timeless and, while at the time they were revolutionary, for most lean practitioners today they might seem […]
Book Review: Implementing Six Sigma
Forrest Breyfogle, the author of Implementing Six Sigma, really knows his stuff about Six Sigma. But, literally, almost zip – zero, nada – about Lean. Why do I say that? Let me explain briefly, then I want to be done talking about this book. In the book, he mentions “several tools” and calls one of […]
Book Review: Whaddaya Mean I Gotta Be Lean
Jeff Hajek, the author of “Whaddaya Mean I Gotta Be Lean”, was kind enough to send me a book to review. Overall, I thought the book was good for an audience of on-the-ground practitioners of Lean that are just beginning. My first impression was not to take the book too seriously, given the cute and […]