No matter who you are – rich, old, poor, young, famous, infamous, or not known to anybody – there are a few things that unite us all and we all have in common: We all bleed We all breath oxygen We all put on our pants one leg at a time Taxes AND – we […]

That’s right – Queueing as Marketing. The Hate to Wait Bagel Bucket is ingenious. In other words, create a service or product around the fact that people don’t like to wait – AND – charge a premium for the service or product. I’m calling that Queueing as Marketing. Almost all of us hate to wait. […]

What might seem like an obscure topic is actually one in which we are all affected: The Science of Lines. You can also view all 40+ articles on Queueing Theory. Reflect for a minute: We wait at the retail checkout line – in all stores in which we buy stuff. In retail, the congestion is worse at the […]

I’ve been on a recent search recently for an iPhone App that conveniently calculates the cycle time of an operation. I found one that looked interesting and helpful enough. So, I decided to take it out on a test drive while sitting at local McDonald’s Franchise – in this case, I’m measuring a critical process […]

Point of Sale Systems requires managing waiting lines at grocery stores. Kroger’s system is a unique approach. You can also view all 40+ articles on Queueing Theory. Unlike lunch line design at a school to prevent obesity, lines at the grocery store a much different – we actually want to eliminate bottlenecks. The other day I […]

I had an opportunity to visit a local Jiffy Lube for an oil change recently. I needed to change the oil in our car before moving to Tennessee. In the process of getting an oil change, I learned how Jiffy Lube approaches work and their adherence to metrics. You can also view all 40+ articles on […]