Thinking One Step Ahead with SMED Proper optimization is not just about making the facility run well with the current parameters in mind, but also to allow it to run as efficiently as possible in the future, considering upcoming developments. You have to always be one step ahead of the current environment and make informed […]
Practical Applications of Queueing Theory: Apply Lean at the Constraint to Eliminate the Bottleneck
This article is on the Practical Applications of Queueing Theory and how some of the assumptions of Queueing Theory can break down, necessitating the need for government intervention. Queueing Theory is based on several assumptions. One of those assumptions is that when demand exceeds capacity, the result will be waiting lines. Often in situations where […]
DMV Queueing Properties: Waiting in Line at the Local Department of Motor Vehicles
No matter who you are – rich, old, poor, young, famous, infamous, or not known to anybody – there are a few things that unite us all and we all have in common: > We all bleed We all breath oxygen We all put on our pants one leg at a time Taxes AND – […]
Hate to Wait Bagel Bucket: Queueing as Marketing
That’s right – Queueing as Marketing. The Hate to Wait Bagel Bucket is ingenious. In other words, create a service or product around the fact that people don’t like to wait – AND – charge a premium for the service or product. I’m calling that Queueing as Marketing. Almost all of us hate to wait. […]
Waiting Behavior and the Retail Shopping Experience
What might seem like an obscure topic is actually one in which we are all affected: The Science of Lines. You can also view all 40+ articles on Queueing Theory. Reflect for a minute: We wait at the retail checkout line – in all stores in which we buy stuff. In retail, the congestion is worse at the […]
Mcdonald’s Waiting Line and Queueing Properties
I’ve been on a recent search recently for an iPhone App that conveniently calculates the cycle time of an operation. I found one that looked interesting and helpful enough. So, I decided to take it out on a test drive while sitting at local McDonald’s Franchise – in this case, I’m measuring a critical process […]
Waiting in Line at Grocery Store: Manage the Queue Visually
Point of Sale Systems requires managing waiting lines at grocery stores. Kroger’s system is a unique approach. You can also view all 40+ articles on Queueing Theory. Unlike lunch line design at a school to prevent obesity, lines at the grocery store a much different – we actually want to eliminate bottlenecks. The other day I […]
Jiffy Lube Oil Change Wait Time Feels Shorter Than It Really Is
I had an opportunity to visit a local Jiffy Lube for an oil change recently. I needed to change the oil in our car before moving to Tennessee. In the process of getting an oil change, I learned how Jiffy Lube approaches work and their adherence to metrics. You can also view all 40+ articles on […]
Managing Hotel Waiting Lines: How One Massive Hotel Feels Small
About two weeks ago, we went on a family vacation – we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. If you ignore the gambling, the permissiveness, and the shear excess of the city, it is really an engineering marvel. […]
Just in Time Simulation Using Monte Carlo Methods
This article looks at Just in Time Simulation Using Monte Carlo Methods in Excel. We are pleased to bring you the second part of Cornelio Abellanas’ first article on modeling the impact of variability on systems and processes. In the first article, Cornelio showed the impact of variability, in general, on processes as it relates to […]
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