Quantcast

Shmula

Lean Six Sigma. Simplified.

These articles highlight strategies in Customer Experience Management: from examples of current leading practices in customer experience to everyday stories of how customer experience can help organizations gain a competitive advantage, greater customer retention, and growth.

Are You Meeting Your Customers’ Expectations?

By , Last Updated

Are You Meeting Your Customers’ Expectations? Many companies suffer from a common problem – a misunderstanding of the expectations of their customers, and as a result, a poor understanding of how well they’re meeting them in the first place. It’s not hard to see examples of that all around us, and this trend can be […]

Eliminating Waste in Customer Service

By , Last Updated

Eliminating Waste in Customer Service Waste is a major problem in many industries, and it can pop up in some surprising places from time to time. And if you’re not prepared to deal with it adequately, it can be very damaging to your company’s operations in the long run. Thankfully, we have various methodologies nowadays […]

[VIDEO] The Five Principles of Lean

By , Last Updated

The cornerstone of any organization is based on efficiency and  value to the customer. A lean thinking organization  uses five simple principles to ensure it understands the true value of the customer and the processes are finely tuned to reduce any process that creates waste. By ingraining lean thinking into the culture of the organization, […]

[VIDEO] The Tale of the Seven Wastes

By , Last Updated

The elimination of waste in processes is one of the most effective ways to increase the profitability of any business. Processes either add value or waste to the production of a good or service. There are seven wastes or ‘muda,’ and the tool was first developed by Taiichi Ohno and make up the core of the Toyota […]

[VIDEO] Lean Thinking Principles

By , Last Updated

Lean was born out of manufacturing practices, but in recent times, has transformed the world of knowledge work and management. It encourages the practice of continuous improvement and is based on the fundamental idea of respect for people. Womack and Jones defined the five principles of Lean manufacturing in their book The Machine That Changed […]

Principles of Lean Thinking

By , Last Updated

During the 1980’s the principles of lean thinking took hold in US manufacturing. The existing techniques of manufacturing were questioned as the Japanese manufacturing principles of ‘just in time’ were becoming a better paradigm. Subsequently, those techniques became better known as lean production. Soon, the principles of lean thinking spread across numerous industries and became […]

[VIDEO] Improving Operating Room Efficiency with Lean Six Sigma

By , Last Updated

The operating room (OR) is a resource intensive and costly unit in every hospital. Finding ways to maximize their efficiency is crucial to ensuring the financial viability of the organization. As the healthcare environment becomes more and more competitive, increasing OR productivity becomes a high priority. The trick is to find the balance between efficiency […]

[VIDEO] Let the Music Play with Gibson Guitars!

By , Last Updated

For more than 100 years, Gibson guitars have defined the sounds of musicians and fans. They are the most iconic brand of guitars in the world. Gibson guitars were founded in 1894 in Nashville, TN, by Orville Gibson. They quickly developed a legacy of world-class craftsmanship and exceeding the expectations of every artist that picked […]

[VIDEO] TPS Lean Factory Tour

By , Last Updated

The Toyota Production System (TPS) was invented by Toyota’s founding fathers in 1930 in Japan. The TPS continuously evolves, making it a benchmark for manufacturing, product development or any other sector of industry. TPS is called “The Toyota Way” and it actually gives you a compass to set your direction and helps you steer your own course. Toyota has […]