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Lean Six Sigma. Simplified.

These articles highlight strategies in Customer Experience Management: from examples of current leading practices in customer experience to everyday stories of how customer experience can help organizations gain a competitive advantage, greater customer retention, and growth.

[VIDEO] Bosch Home Appliances Factory Tour

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Bosch Home Appliances is the largest manufacturer of home appliances in Europe, and one of the leading manufacturers of home appliances on a global scale. Bosch is the result of a joint venture between Robert Bosch GmbH and Siemens AG. In 2017, they reported annual sales over 13.8 billion euros, operating 40 factories worldwide. Including […]

[VIDEO] Lean Factory Tour of Seating Matters

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Seating Matters was established to improve patients’ lives and to influence clinical best practices. Their mission was to create chairs that would cater to the holistic needs of patients by providing comfort, postural support and pressure management. Their chairs have been designed by therapists and clinicians and supported by independent clinical evidence, proving their ability in […]

[VIDEO] Building the Porsche 911

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When you talk about speed, one of the first cars that comes to mind is the iconic Porsche 911. Since 1963, Porsche AG of Stuttgart has been building the 911 (better known in German as the ‘Nuenelfer’) and making history with the famous sports car. The 911 is two door, six-cylinder rear engine speedster that has retained […]

[VIDEO] Lean Construction Methods Transform the Industry

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The construction industry has been mired in an environment that has been siloed and antiquated for years. The view has been that things have always been done a certain way and there is no reason to change. Meanwhile, numerous industries have embraced lean methodologies and have significantly reduced waste, improved efficiency and delivered higher quality products […]

Elimination of Muda is the Key to Efficiency

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  Muda means waste and refers to a wide range of non-value-adding activities; eliminating waste is the key to efficiency. When you look at the Toyota Production System (TPS), eliminating Muda waste is one of the main principles of the Just-in-Time system. Some things that are considered waste are unnecessary financing costs, storage costs and worthless stock […]

[VIDEO] Vintage Jaguar Factory Tour

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Jaguar has set the standard for luxury and speed in fine motorcars since 1922. The company was founded as the Swallow Sidecar Company, making sidecars for motorcycles, before building auto bodies. Over the years, Jaguar quickly became the name known for quality, luxury and speed. Through several decades of growth, the brand developed through several […]

[VIDEO] Vintage Honda Factory Tour

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Take a step back in time with a vintage Honda factory tour! Since 1959, Honda has been setting records. They are the largest manufacturers of motorcycles and internal combustion engines in the world. In 2001, they became the second largest Japanese auto manufacturer. Honda also manufactures garden equipment, marine engines, personal watercraft, power generators, and other […]

[VIDEO] Lean Agile Sprints for Marketing

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In taking a cue from manufacturing, marketing departments are embracing the principles of lean agile practices. Research shows that over the past five years, 77% of marketing departments have embraced lean agile principles, and 67% of those have shown increases in both revenue and profits. Needless to say, lean agile principles are making an impact […]

Marketing Professionals Adopt Lean Agile Techniques

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Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are complementary, and achieve significant results when applied appropriately. Recently, a marketing director with a Fortune 100 organization […]