When you talk about speed, one of the first cars that comes to mind is the iconic Porsche 911. Since 1963, Porsche AG of Stuttgart has been building the 911 (better known in German as the ‘Nuenelfer’) and making history with the famous sports car. The 911 is two door, six-cylinder rear engine speedster that has retained […]
These articles highlight strategies in Customer Experience Management: from examples of current leading practices in customer experience to everyday stories of how customer experience can help organizations gain a competitive advantage, greater customer retention, and growth.
[VIDEO] Lean Construction Methods Transform the Industry
The construction industry has been mired in an environment that has been siloed and antiquated for years. The view has been that things have always been done a certain way and there is no reason to change. Meanwhile, numerous industries have embraced lean methodologies and have significantly reduced waste, improved efficiency and delivered higher quality products […]
Elimination of Muda is the Key to Efficiency
Muda means waste and refers to a wide range of non-value-adding activities; eliminating waste is the key to efficiency. When you look at the Toyota Production System (TPS), eliminating Muda waste is one of the main principles of the Just-in-Time system. Some things that are considered waste are unnecessary financing costs, storage costs and worthless stock […]
[VIDEO] Vintage Jaguar Factory Tour
Jaguar has set the standard for luxury and speed in fine motorcars since 1922. The company was founded as the Swallow Sidecar Company, making sidecars for motorcycles, before building auto bodies. Over the years, Jaguar quickly became the name known for quality, luxury and speed. Through several decades of growth, the brand developed through several […]
[VIDEO] Boeing Builds Them in Nine Days
Boeing builds the venerable 737 workhorse at a rate of one every nine days! That is a monumental feat of Lean manufacturing. The Boeing 737 is the workhorse of many airlines across the globe, flying short and medium range flights. It was originally designed in 1964 and took its first flight in 1967. In 1968, Lufthansa […]
[VIDEO] Vintage Honda Factory Tour
Take a step back in time with a vintage Honda factory tour! Since 1959, Honda has been setting records. They are the largest manufacturers of motorcycles and internal combustion engines in the world. In 2001, they became the second largest Japanese auto manufacturer. Honda also manufactures garden equipment, marine engines, personal watercraft, power generators, and other […]
[VIDEO] Lean Agile Sprints for Marketing
In taking a cue from manufacturing, marketing departments are embracing the principles of lean agile practices. Research shows that over the past five years, 77% of marketing departments have embraced lean agile principles, and 67% of those have shown increases in both revenue and profits. Needless to say, lean agile principles are making an impact […]
Marketing Professionals Adopt Lean Agile Techniques
Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are complementary, and achieve significant results when applied appropriately. Recently, a marketing director with a Fortune 100 organization […]
TPS and the Two Pillars of Lean
When first learning about TPS and lean, most become focused on the tools. They tend to be flashy and lend to endless discussion about technique and application. But as you gain experience and understanding of lean and TPS, an epiphany occurs. The true essence and spirit of the applications are about continuous improvement and respect […]
[VIDEO] The True Focus of Lean and TPS
The true concept of lean and TPS has two main pillars. These two pillars are respect for people and continuous improvement. Many organizations who try and embrace lean thinking and TPS are often distracted by the tools, instead of focusing on the true strength of lean thinking. Accepting the concepts of the two pillars will […]
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