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Lean Six Sigma. Simplified.

These articles highlight strategies in Customer Experience Management: from examples of current leading practices in customer experience to everyday stories of how customer experience can help organizations gain a competitive advantage, greater customer retention, and growth.

[VIDEO] Building the Future With Elon Musk

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Elon Musk…innovator and visionary. The guy is mass producing electric cars that are sexy, digging tunnels under Los Angeles and trying to go to Mars. When he gets focused on a vision he typically makes it happen, against all odds. Recently, Tesla hit a downturn with manufacturing, and a board of directors who were seeking […]

Visual Management is the Key to Communicating

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One of the most significant parts of Lean manufacturing is Visual Management. It is truly one of the most overlooked, but simplest tools available to manufacturers. Managing visually is the ability of a system to show the current status to anyone that stands and observes any part of the operation, within 30 seconds. It may be […]

[VIDEO] The Simplicity and Effectiveness of Visual Management

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Visual Management is one of the simplest, most effective tools of Lean manufacturing, but often overlooked. The key to success is simplicity. If anyone were to walk through your manufacturing operation, they should visually be able to understand how the operation is performing. It should be clear and concise. Check out this educational video on […]

[VIDEO] The Challenges of Demand Management

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The function of recognizing all demands for goods and services to support the marketplace. It involves prioritizing demand when supply is lacking. Proper Demand Management facilitates the planning and use of resources for profitable business results. Enjoy this educational video on Demand Management! Related Posts:Demand Management Creates a Balance Between Supply and…How to Use DMAIC […]

Demand Management Creates a Balance Between Supply and Demand

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Demand Management allows an organization to create a more efficient supply chain.  The best way to create efficiency is through transparency and simplicity. From the largest to the smallest, organizations must ensure that all suppliers and players are completely transparent. By determining what the demand might be in the future and how to manage it, […]

[VIDEO] Heijunka Brings Customer Demand In Line

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Heijunka is the Japanese term for leveling. It is a technique for reducing unevenness (Mura) which in turn reduces waste (Muda). It is crucial to the development of production efficiency in Lean manufacturing. The goal is to produce goods at a constant rate so that further processing may also be carried out at a constant and predictable […]

Heijunka Leveling Production Over Time

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After value streams have been solidified and embedded, Heijunka is a crucial process implementation in every successful lean organization. Heijunka quickly and elegantly helps organizations meet demands while reducing waste. By definition, it means ‘leveling’ and enables production to efficiently meet customer demands while avoiding batching and results in minimum inventories, capital costs, manpower, and […]

[VIDEO] Winning With Exceptional Customer Service

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In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality customer […]