These articles highlight strategies in Customer Experience Management: from examples of current leading practices in customer experience to everyday stories of how customer experience can help organizations gain a competitive advantage, greater customer retention, and growth.

Marketing Professionals Adopt Lean Agile Techniques

By Shmula, Last Updated August 6, 2018

Marketing professionals are starting to take their cues from the manufacturing industry and adopt lean agile principles to improve performance and value. A common tool in lean agile practices used in manufacturing are sprints. The two practices are complementary, and achieve significant results when applied appropriately. Recently, a marketing director with a Fortune 100 organization […]

TPS and the Two Pillars of Lean

By Shmula, Last Updated July 30, 2018

When first learning about TPS and lean, most become focused on the tools. They tend to be flashy and lend to endless discussion about technique and application. But as you gain experience and understanding of lean and TPS, an epiphany occurs. The true essence and spirit of the applications are about continuous improvement and respect […]

[VIDEO] The True Focus of Lean and TPS

By Shmula, Last Updated July 30, 2018

The true concept of lean and TPS has two main pillars. These two pillars are respect for people and continuous improvement. Many organizations who try and embrace lean thinking and TPS are often distracted by the tools, instead of focusing on the true strength of lean thinking. Accepting the concepts of the two pillars will […]

RCA Moves You Closer to The Truth

By Shmula, Last Updated July 16, 2018

It is said that somewhere between Point A and Point B lies the truth. Finding that elusive point of fact is one of the most challenging opportunities in quality management. Everyone has their view of how things are and their opinion is what they perceive to be the truth. If you ask ten different employees […]

[VIDEO] RCA Uncovers the Hidden Truth

By Shmula, Last Updated July 16, 2018

“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.” – Edward Hodnett (1871-1962 British Poet) RCA is a valuable tool used to uncover the facts […]

[VIDEO] Building the Future With Elon Musk

By Shmula, Last Updated June 25, 2018

Elon Musk…innovator and visionary. The guy is mass producing electric cars that are sexy, digging tunnels under Los Angeles and trying to go to Mars. When he gets focused on a vision he typically makes it happen, against all odds. Recently, Tesla hit a downturn with manufacturing, and a board of directors who were seeking […]

Visual Management is the Key to Communicating

By Shmula, Last Updated June 18, 2018

One of the most significant parts of Lean manufacturing is Visual Management. It is truly one of the most overlooked, but simplest tools available to manufacturers. Managing visually is the ability of a system to show the current status to anyone that stands and observes any part of the operation, within 30 seconds. It may be […]

[VIDEO] The Simplicity and Effectiveness of Visual Management

By Shmula, Last Updated June 18, 2018

Visual Management is one of the simplest, most effective tools of Lean manufacturing, but often overlooked. The key to success is simplicity. If anyone were to walk through your manufacturing operation, they should visually be able to understand how the operation is performing. It should be clear and concise. Check out this educational video on […]

[VIDEO] The Challenges of Demand Management

By Shmula, Last Updated June 4, 2018

The function of recognizing all demands for goods and services to support the marketplace. It involves prioritizing demand when supply is lacking. Proper Demand Management facilitates the planning and use of resources for profitable business results. Enjoy this educational video on Demand Management! Related Posts:Demand Management Creates a Balance Between Supply and…How to Use DMAIC […]

Demand Management Creates a Balance Between Supply and Demand

By Shmula, Last Updated June 4, 2018

Demand Management allows an organization to create a more efficient supply chain. The best way to create efficiency is through transparency and simplicity. From the largest to the smallest, organizations must ensure that all suppliers and players are completely transparent. By determining what the demand might be in the future and how to manage it, […]