The Balanced Scorecard (BSC) is a report card for your business. It is a strategic management tool that allows you to view the organization from different perspectives. The Balanced Scorecard allows a leader to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic […]
Service Operations Management is Different from Manufacturing. These Articles Explain How and Shows Best Practices You Can Apply Today
Food Service: Serving Up Six Sigma Quality Daily
The food service industry is tough. The challenges of the industry range from food costs and quality, to customer service and effectively using labor. To create the perfect experience, owners must find a delicate balance with these challenges. But to add to those challenges, in today’s digital environment, customers are engaging with social media, which […]
Online Certifications: Trends Move Away From The Traditional
Online certifications are making new inroads. For decades, it has been an accepted principle that if you want a solid professional career, you must obtain a four year degree. This has been a minimum requirement for most employment. This has included performing well in high school, then meeting the required demands of college admissions. Upon […]
Quality Awards Recognize Medical Center
Healthcare is an ever-evolving industry that is achieving significant results with quality initiatives. Leaders are learning from other industries the value of Lean Six Sigma programs in their operations. There has never been more pressure for healthcare providers to perform. With healthcare costs rising everyday, being able to provide the highest quality service to patients […]
Veterans: Lean Six Sigma Seeking Your Skills
Experience Counts Veterans, your experience counts! In the professional world, the attributes you bring to the table are exactly what organizations are seeking. That is especially true in the practice of Six Sigma and Lean methodologies. Some will ask though, just what does a veteran bring to the table in the business environment? Let’s walk […]
Six Sigma Implementation: Is It a Good Fit?
Is It A Good Fit? Before deploying an effective Six Sigma program, the biggest consideration leaders must consider is whether or not it is a good fit for the organization. While moving through the decision-making process, leaders sometimes lack a complete understanding of what Six Sigma really is, what can it really accomplish and is […]
Can You Handle Disruption?
Don’t make waves! Just keep doing it the way we always have. We just cannot handle the disruption amongst the staff if we make that change. How many times have you heard those statements or, something very close, in your organization when it comes to making a change? The change was carefully analyzed by every […]
First Bag on the Belt and the Service Level Agreement
We’re pleased to have James Lawther share his thoughts today on Service Excellence. He does this through a recent family vacation to Spain, where he, his wife, and kids experienced the all-wonderful joys of international travel with kids and, of course, 15 luggage bags. As can be expected, our readers as well as our article […]
Restaurant Kaizen
I don’t watch much television, but when I do, I enjoy watching cooking shows. One show that I’ve been enjoying a lot is a show called Restaurant Impossible, where they employ Kaizen and reduce restaurant wait time. While the show does not use the term “Kaizen”, the show is exactly Kaizen and the results are […]
Make Money or Count Money
In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald’s is, explains one of his favorite sayings: It’s a lot harder to make money than it is to count it He was speaking of finance executives that lack experience in operations. Then he shares a story. At one time, McDonald’s considered placing […]