SIPOC Diagram: Metrics? What Metrics?

A SIPOC Diagram helps us to determine which metrics matter and which metrics we can afford to ignore. This article discusses the metrics for which a SIPOC Diagram can help us identify. To learn more about SIPOC as a process, you can watch this HD Premium Video.

Most companies talk of “metrics”, often citing the term as an holy grail – a carrot or a stick: a stick for those who aren’t meeting the metric, and a carrot to those who aspire to meet the metric. In all of this, the term is still nebulous; almost mystical. Okay, not quite, but it’s still, for the most part, vague and undefined in most people’s minds, in my experience.

We know from a previous post that almost everything is a process. A process involves an input, some work, then an output. A process can be found in any business — both virtual and physical businesses. A nice model to keep in mind is the SIPOC model. SIPOC stands for Supplier, Input, Process, Output, and Customer.

Out of this model, we can then begin to see where we might be able to obtain data that will eventually constitue something we can call a “Metric.” Consider the SIPOC Metrics below:

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