The Lean subculture talks about the tools of lean, often ignoring principle behind the tool, method, or practice. Another item that is often ignored
The CEO Drives the Brand and Culture
While most Lean efforts are often bottom-up (some middle) and few are top-down, the CEO drives the brand and the overall culture of the
How to Add Value at Work: High Yield, Low Maintenance
Much has been written explaining "What is Lean?" or similar articles. But, little has been said describing what a Lean Practitioner is like.
Creating a Healthy Corporate Culture
Defining culture is difficult. Creating a Healthy Corporate Culture is more difficult. Most change management consultants would say that a culture is
How to Add Value to Business and the World
In Lean Thinking, we use the phrase "value-add" and then qualify that term as taken from the "customer's perspective." While that might be true, it's
Mind Before Money, Creativity Before Capital
My Kung Fu brother and I spoke last week and he taught me something that remains with me: I continue to do Wing Chun because it allows me to
Reconciling Culture and People with Revenue and Costs
In this very tough economic environment, organizations turn more and more focus on the Profit Tree. The course of history shows us that zeitgeist --
How To Be A Human
I had an experience recently where I spoke with a group of friends and acquaintances about the economy and the existential despair that is all around
Customer Retention Strategies: Do Not Run From Your Customers
Here's a novel Customer Retention Strategy: Do Not Run From Your Customers. I've spoken extensively about the unheralded -- but, arguably, the most