About two weeks ago, we went on a family vacation – we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. If you ignore the gambling, the permissiveness, and the shear excess of the city, it is really an engineering marvel. […]
Virtual Supply Chain of the Legal Process
Where’s my legal stuff? Yes, even in the industry of law, we ask the fundamental question of “where’s my stuff?” You can also view all 40+ articles on Queueing Theory. Similar to the supply chain and service chain of iPhone Supply Chain, Order Pipeline of Events, the Pizza Supply Chain, Ecommerce Supply Chain, the Domino’s Pizza Supply Chain, the BMW Supply Chain, […]
Fedex Tracker: A Customer Facing Supply Chain Blueprint
I’m fascinated by supply chains of all types. I’ve written before on the iPhone Supply Chain, Order Pipeline of Events, the Pizza Supply Chain, Ecommerce Supply Chain, the Domino’s Pizza Supply Chain, the BMW Supply Chain,  the Pharmaceutical Supply Chain, and even the Supply Chain of the White Truffle Mushroom. You can also view all 40+ articles on […]
Queueing Theory in a Restaurant Operation
Applying Queueing Theory in a restaurant operation might be helpful to those who proactively wish to manage revenue. After all, the drivers of revenue in a restaurant is how many guests a restaurant can serve in a given shift, as well as average order value. One must employ all sorts of restaurant improvements and restaurant kaizen to […]
Queueing Theory Business Application in Service and Manufacturing
Queueing Theory, if used appropriately, can describe the a system and its dynamics accurately in order to pave the way for eventually improving the system. Let me illustrate. PS: Go here if you’re interested in other articles on Queueing Theory. Let’s assume the following scenario. Widgets are made to order in an assembly line that […]
Social Security Office Wait Times: A Lesson in Queueing
Due to an overly-busy life, I forgot to apply for a social security card for my youngest daughter, the baby. She’s 1.5 years and so I thought I probably should just grin and bear it and head over to our local social security office. PS: Go here if you’re interested in other articles on Queueing […]
Waiting Line Management: Costs Function and Service Level
This article looks at the tradeoff between Service Level and Costs, within the context of Waiting Line Management. Before we begin, let me present two common assumptions: Quicker is always better Quicker service cost more than slow service But, are those assumptions true? In general, the answer to (1) is “yes”. But, with lean thinking […]
Crowd Control, Queueing, and Violence
This article explores Crowd Control and Crowd Management as another flavor of Queue Management. There are many crowd related disasters and crowd related violence throughout history. Here is just one story: Jan 14th 2010 – HARIDWAR, 6 dead, 12 injured. India: Hundreds of thousands of bathed in the icy waters of the Ganges river yesterday […]
Averages Do Not Describe Individual Experience
Most organizations use the average or the mean for their metrics. This is common, convenient, and easy. But, the average doesn’t describe the experience of the individual customer. PS: Go here if you’re interested in other articles on Queueing Theory. Suppose you run a call center or contact center. Assume the following measures for Average […]
Back to School Shopping and Revenue Loss from Frustrated Customers that Wait in Line and Decide to Leave
My kids have been in school now for about a two weeks. So, the whole back to school shopping thing is still all-too fresh in my mind. Which is why this recent article on back-to-school and Queueing was so relevant. You can also view all 40+ articles on Queueing Theory. According to a recent study, back-to-school retailers […]
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