About two weeks ago, we went on a family vacation - we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las
Virtual Supply Chain of the Legal Process
Where's my legal stuff? Yes, even in the industry of law, we ask the fundamental question of "where's my stuff?" You can also view all 40+ articles
Fedex Tracker: A Customer Facing Supply Chain Blueprint
I'm fascinated by supply chains of all types. I've written before on the iPhone Supply Chain, Order Pipeline of Events, the Pizza Supply Chain,
Queueing Theory in a Restaurant Operation
Applying Queueing Theory in a restaurant operation might be helpful to those who proactively wish to manage revenue. After all, the drivers of revenue
Queueing Theory Business Application in Service and Manufacturing
Queueing Theory, if used appropriately, can describe the a system and its dynamics accurately in order to pave the way for eventually improving the
Social Security Office Wait Times: A Lesson in Queueing
Due to an overly-busy life, I forgot to apply for a social security card for my youngest daughter, the baby. She's 1.5 years and so I thought I
Waiting Line Management: Costs Function and Service Level
This article looks at the tradeoff between Service Level and Costs, within the context of Waiting Line Management. Before we begin, let me present
Crowd Control, Queueing, and Violence
This article explores Crowd Control and Crowd Management as another flavor of Queue Management. There are many crowd related disasters and crowd
Averages Do Not Describe Individual Experience
Most organizations use the average or the mean for their metrics. This is common, convenient, and easy. But, the average doesn't describe the