Due to an overly-busy life, I forgot to apply for a social security card for my youngest daughter, the baby. She's 1.5 years and so I thought I
Waiting Line Management: Costs Function and Service Level
This article looks at the tradeoff between Service Level and Costs, within the context of Waiting Line Management. Before we begin, let me present
Crowd Control, Queueing, and Violence
This article explores Crowd Control and Crowd Management as another flavor of Queue Management. There are many crowd related disasters and crowd
Averages Do Not Describe Individual Experience
Most organizations use the average or the mean for their metrics. This is common, convenient, and easy. But, the average doesn't describe the
Back to School Shopping and Revenue Loss from Frustrated Customers that Wait in Line and Decide to Leave
My kids have been in school now for about a two weeks. So, the whole back to school shopping thing is still all-too fresh in my mind. Which is why
Work in Process Software Development: How to Manage WIP Using Little’s Law to Deliver Software Faster
Little's Law is an incredibly helpful principle for business. Unfortunately, it is not used enough, or it is poorly understood. In this article, I
A Fulfillment Center is a Queueing System
A Queueing (Queuing) System is a structure where things arrive (anything, including people), they join a line, wait for service. After being served,
How Are Waiting Lines Shaped Between the East and West?
Does the shape of the queue matter? What determines how waiting lines are organized? How Are Waiting Lines Shaped Between the East and
Child Adoption Process and Waiting Time Psychology
We've adopted four beautiful kids - but I've only documented 3 of them on this blog: Preston, Mylie, Lakin. I need to do Norah; in addition to our