Unhappy Employees Unhappy Customers – it’s a simply profound statement. Simple, but profound.
Of the two major pillars in Lean Thinking, one is Respect for People. From Toyota’s perspective, it’s almost a moral imperative to develop humans and treat them well and fairly. But, there’s also a very pragmatic reason: the way a company treats its employees will be the way those employees will treat the customer.
the way a company treats its employees will be the way those employees will treat the customer
So, reflect for a minute.
Are you guilty of treating employees disrespectfully? If so, most like your employees are treating your customers disrespectfully also. It’s in your best interest to treat people with respect. It’s the right thing to do and it’s also practical – it’s good for business.