In this section you want to record the specific activity you were performing. This can be a step in a process, for example.
1. Undesirable Variation
Was the outcome of your activity expected? If not, then that can be considered an undesirable variation that you can record in the template sheet.
2. Effect of the Variation
If there was undesirable variation, what was exactly the outcome? How did effect the customer? How about the employee? What about the impact on feelings and emotions, not just the process? For example, if you experienced an undesirable outcome, record the actual impact but also how you felt, such as “I hit the wrong button. I felt stupid”.
3. Is Variation Controllable?
This is important. We must note whether the variation is within our control or not within our control. If it is, then those are perfect areas where you can focus your Kaizen efforts.
4. Variation Journal Video Tutorial
5. Variation Journal Template Download
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