“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.”
– Edward Hodnett (1871-1962 British Poet)
RCA is a valuable tool used to uncover the facts and get to the root of a problem. When you understand that a problem typically does not have a singular root, but like the root of a plant, it has multiple elements that make up a root system. Each shoot of the root system is a problem or cause of a problem. It requires a deep dive to explore the root system and accurately understand all elements of the issue or incident.
Check out this video on RCA!