A process map is helpful because it gives us a holistic overview of the customer experience or the specific process that we’re interested in analyzing. But, it’s just a fist step. While a process map can point to general areas of opportunity, it’s sometimes not specific enough.
A complement to a process map is what I’ve used in the past, which I call a Business Process Analysis Template. This template allows the us to highlight specific process steps, the type of activity, time, and distance involved in that process step.
The template above also allows us to highlight the specific wastes – one of the 7 wastes – that the process activity can be categorized as.
For example, suppose you are analyzing an emergency room (ER) or emergency department (ED) process. You analysis might look like this:
If you are interested, you can download the FREE Business Process Analysis.
 |
 |
 |
||
This post was written by Pete Abilla | ||||
How To Be A Human
Six Sigma Workbook For Dummies — The Raffle
Jeff Bezos and Root Cause Analysis
A Mindless Worker is a Happy Worker
The Apple iPhone Supply Chain
The Toyota A3 Report
Ask Mary Poppendieck Anything!
A Lean Case Interview
Batch-and-Queue or Single-Piece Flow
Multi-Tasking Leads to Lower Productivity
queueing theory: part 1
Zero Defects is Wrong Approach
Overmanaged and Underled
Pull Systems, Push Systems: The Paper Airplane Game
Queueing, Disneyland, and FastPass
Operational Excellence is not a Substitute for Effective Leadership or a Good Strategy
Quality and Continuous Improvement; 
{ 1 comment… read it below or add one }
Typo “fist” should be “first”