Queueing Theory
Below are my posts on Queueing Theory. I’ll be adding to this page periodically — applications, best practices, and general items:
- Queueing Theory: Part 1
- Queueing Theory: Part 2
- Queueing Theory: Part 3
- Queueing Theory: Part 4
- What is Waste?
- On Time-Traps and Waste
- Call Centers as Queueing Systems
- Travel Time & Waste
- Little’s Law for Product Development
- YouTube’s Queueing Properties
- Psychology of Queueing and Disneyland
- Queueing, Disneyland, and FastPass
- Multi-Tasking Leads to Lower Productivity
- Queueing Theory and Terrorism
- On Queueing Theory and Elevator Mirrors
- Queueing Psychology at the Gas Pump
- Psychology of Queueing, Haunted Houses, and Halloween
- The Variability Tree
- Attitude and the Psychology of Waiting – The Psychology of Queueing
- On Queueing, Oil Change, and Customer Experience
- Emergency Room Wait Times
- Staring at Acoustic Ceiling Tiles

